2022 Mercedes-Benz AMG EQS 53 Backup Camera Display Recall (22V493)

Recall 22V493 at a glance

What is wrong with the 2022 Mercedes-Benz AMG EQS 53 in recall 22V493?

The rearview camera may not display the rearview image due to a software error in the MBUX multimedia system.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022 AMG EQS53, EQS580, EQS450, 2021 S500, S580, and Maybach S580 vehicles. The rearview camera may not display the rearview image due to a software error in the MBUX multimedia system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2022 AMG EQS 53 with recall 22V493?

NHTSA has not told owners to stop driving, but the risk is real: An inoperative rearview camera display reduces the driver's rear view, increasing the risk of a crash.

NHTSA describes the risk this way: An inoperative rearview camera display reduces the driver's rear view, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your AMG EQS 53 shows warning lights or behaves differently in a way that involves the display function, have it checked before driving further.

Which vehicles are included in recall 22V493?

Recall 22V493 covers 8,530 vehicles: 2022 Mercedes-Benz AMG EQS 53; 2022 Mercedes-Benz EQS 450; 2022 Mercedes-Benz EQS 580; 2021 Mercedes-Benz S 500; 2021 Mercedes-Benz S 580.

NHTSA lists 8,530 vehicles in this campaign, built July 13, 2020 to January 19, 2022. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the AMG EQS 53 backup camera display recall?

Yes. Dealers will update the MBUX multimedia system software, free of charge.

Dealers will update the MBUX multimedia system software, free of charge. Owner notification letters are expected to be mailed August 19, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022080002.

When was recall 22V493 announced?

Mercedes-Benz USA, LLC reported recall 22V493 to NHTSA on July 11, 2022. NHTSA lists the owner letter date as August 19, 2022.

This recall was filed 51 months ago, and vehicles were built over a span of 555 days. If your AMG EQS 53 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my AMG EQS 53 is part of recall 22V493?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 22V493 is open on your AMG EQS 53, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 22V493000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should AMG EQS 53 owners do about recall 22V493?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 22V493000 applies to your AMG EQS 53.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the display function happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are AMG EQS 53 owners reporting to NHTSA?

Owners have filed 67 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 22V493 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 67 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mercedes-Benz S 580: 33 complaints in total, 0 about the rearview camera
• 2022 Mercedes-Benz EQS 450: 26 complaints in total, 0 about the rearview camera
• 2022 Mercedes-Benz EQS 580: 6 complaints in total, 0 about the rearview camera
• 2022 Mercedes-Benz AMG EQS 53: 1 complaints in total, 0 about the rearview camera
• 2021 Mercedes-Benz S 500: 1 complaints in total, 0 about the rearview camera

Can recall 22V493 make my AMG EQS 53 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 22V493000 does not automatically make your AMG EQS 53 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2022 Mercedes-Benz AMG EQS 53 has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the AMG EQS 53 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 22V493