2021 Mercedes-Benz S 580 Auto Crash Notification Recall (24V807)
Mercedes-Benz USA, LLC · 21 vehicles · Reported October 25, 2024
Mercedes-Benz USA, LLC is recalling 21 2021 Mercedes-Benz S 500; 2021 Mercedes-Benz S 580 vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended. A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury. Dealers will make the repair free of charge.
Recall 24V807 at a glance
| NHTSA campaign number | 24V807000 |
|---|---|
| Manufacturer recall number | 2024110002 |
| Date reported to NHTSA | October 25, 2024 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Vehicles | 2021 Mercedes-Benz S 500; 2021 Mercedes-Benz S 580 |
| Units affected | 21 |
| Component | Communication > Auto Crash Notification |
| Safety risk | A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury. |
| Fix | Available at dealers |
What is wrong with the 2021 Mercedes-Benz S 580 in recall 24V807?
The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
Is it safe to drive a 2021 S 580 with recall 24V807?
NHTSA has not told owners to stop driving, but the risk is real: A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
NHTSA describes the risk this way: A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the auto crash notification.
Which vehicles are included in recall 24V807?
Recall 24V807 covers 21 vehicles: 2021 Mercedes-Benz S 500; 2021 Mercedes-Benz S 580.
NHTSA lists 21 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021 | Mercedes-Benz | S 500 |
| 2021 | Mercedes-Benz | S 580 |
What is the fix for the S 580 auto crash notification recall?
Yes. Dealers will update the communication module software, free of charge.
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
When was recall 24V807 announced?
Mercedes-Benz USA, LLC reported recall 24V807 to NHTSA on October 25, 2024. NHTSA lists the owner letter date as December 6, 2024.
| Date | What happened |
|---|---|
| October 25, 2024 | Mercedes-Benz USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 24V807000. |
| December 6, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 23 months ago. If your S 580 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my S 580 is part of recall 24V807?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V807 is open on your S 580, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V807000 is open on your S 580, it will be listed there, along with Mercedes-Benz recall number 2024110002. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should S 580 owners do about recall 24V807?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V807000 applies to your S 580.
- Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the auto crash notification happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are S 580 owners reporting to NHTSA?
Owners have filed 34 complaints with NHTSA about these vehicles since 2020, 4 of them about the other equipment.
Too few NHTSA complaints about the other equipment have been filed since recall 24V807 was reported (2) to say whether the fix is holding.
NHTSA’s public complaint database lists 34 owner complaints filed since 2020 for the vehicles in this recall, and 4 of them involve the other equipment. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Mercedes-Benz S 580: 33 complaints in total, 4 about the other equipment
- 2021 Mercedes-Benz S 500: 1 complaints in total, 0 about the other equipment
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
Excessive Tire failure on "AMG" 21 inch wheel and tires. Pirelli tires have replaced 4 tires in four months. cracks in side wall bubbling.
2021 Mercedes-Benz S 580 owner, MA, NHTSA complaint 11669111, filed June 25, 2025
Car was in for recall Dec 7,2025 to Mercedes Benz of Rockville Centre service 110 Graham Avenue Hempstead Ny they are having difficulties with the recall it is now Dec 30, 2025 still not repaired they told me it was a parts problem they ordered parts twice now they are saying it might be a…
2021 Mercedes-Benz S 580 owner, NY, NHTSA complaint 11708011, filed December 31, 2025
I have had 3 tire failures(blowouts)when I have hit potholes with my 21” wheels and Pirelli P Zero tires. I read on a MBZ Forum for my specific make of car – 2021/2022 MBZ S580 – that many others have experienced the same failures with these Pirelli tires. Those that have Michelin have had none.
2021 Mercedes-Benz S 580 owner, CA, NHTSA complaint 11475880, filed July 26, 2022
Can recall 24V807 make my S 580 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Even an equipment recall can matter in a lemon law claim if the problem keeps coming back or the 2021 Mercedes-Benz S 580 spends many days at the dealer.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 21V00J000, 22V365000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your S 580 been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz S 580 recalls
Frequently asked questions about recall 24V807
Is the 24V807000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 6, 2024.
How do I know if my S 580 is part of recall 24V807000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V807000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.