2021 Mercedes-Benz Metris Auto Crash Notification Recall (22V360)
Daimler Vans USA, LLC · 19,937 vehicles · Reported May 20, 2022
Daimler Vans USA, LLC is recalling 19,937 2021 Mercedes-Benz Metris; 2021 Mercedes-Benz Sprinter 1500; 2021 Mercedes-Benz Sprinter 2500; 2021 Mercedes-Benz Sprinter 3500 vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. The fix is an over-the-air software update.
Recall 22V360 at a glance
| NHTSA campaign number | 22V360000 |
|---|---|
| Manufacturer recall number | VS2SIMKOM/VS3SIMKOM |
| Date reported to NHTSA | May 20, 2022 |
| Manufacturer | Daimler Vans USA, LLC |
| Vehicles | 2021 Mercedes-Benz Metris; 2021 Mercedes-Benz Sprinter 1500; 2021 Mercedes-Benz Sprinter 2500; 2021 Mercedes-Benz Sprinter 3500 |
| Units affected | 19,937 |
| Component | Communication > Auto Crash Notification |
| Safety risk | A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury. |
| Fix | Over-the-air software update |
What is wrong with the 2021 Mercedes-Benz Metris in recall 22V360?
An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Is it safe to drive a 2021 Metris with recall 22V360?
NHTSA has not told owners to stop driving, but the risk is real: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
NHTSA describes the risk this way: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the auto crash notification.
Which vehicles are included in recall 22V360?
Recall 22V360 covers 19,937 vehicles: 2021 Mercedes-Benz Metris; 2021 Mercedes-Benz Sprinter 1500; 2021 Mercedes-Benz Sprinter 2500; 2021 Mercedes-Benz Sprinter 3500.
NHTSA lists 19,937 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021 | Mercedes-Benz | Metris |
| 2021 | Mercedes-Benz | Sprinter 1500 |
| 2021 | Mercedes-Benz | Sprinter 2500 |
| 2021 | Mercedes-Benz | Sprinter 3500 |
What is the fix for the Metris auto crash notification recall?
Yes. The fix is an over-the-air software update.
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
When was recall 22V360 announced?
Daimler Vans USA, LLC reported recall 22V360 to NHTSA on May 20, 2022. NHTSA lists the owner letter date as October 13, 2022.
| Date | What happened |
|---|---|
| May 20, 2022 | Daimler Vans USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 22V360000. |
| October 13, 2022 | Owner notification letters mailed (per NHTSA). |
This recall was filed 53 months ago. If your Metris was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Metris is part of recall 22V360?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 22V360 is open on your Metris, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021 Metris vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Metris owners do about recall 22V360?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 22V360000 applies to your Metris.
- Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the auto crash notification happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Metris owners reporting to NHTSA?
Owners have filed 63 complaints with NHTSA about these vehicles since 2020, 11 of them about the other equipment.
Since recall 22V360 was reported on May 20, 2022, owners have filed 11 complaints with NHTSA about the other equipment on these vehicles. 3 of them (27%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the other equipment and were received on or after May 20, 2022, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related other equipment issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 63 owner complaints filed since 2020 for the vehicles in this recall, and 11 of them involve the other equipment. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Mercedes-Benz Sprinter 2500: 45 complaints in total, 6 about the other equipment
- 2021 Mercedes-Benz Sprinter 1500: 9 complaints in total, 2 about the other equipment
- 2021 Mercedes-Benz Sprinter 3500: 8 complaints in total, 2 about the other equipment
- 2021 Mercedes-Benz Metris: 1 complaints in total, 1 about the other equipment
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2021 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 25V463000 (Equipment, Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2021 Mercedes-Benz Metris owner, MO, NHTSA complaint 11685088, filed September 4, 2025
This recall has been outstanding since July. It is now 2 months later and there is no remedy or repair noted for this safety concern.
2021 Mercedes-Benz Sprinter 1500 owner, GA, NHTSA complaint 11544754, filed September 15, 2023
The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership many times and it never was fixed. And the line assist system many times do not let me turn right because it not see a broken line painted on the road.
2021 Mercedes-Benz Sprinter 2500 owner, MI, NHTSA complaint 11663819, filed May 29, 2025
Can recall 22V360 make my Metris a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
What matters for a lemon law claim is not the recall label but whether the defect substantially impairs the 2021 Mercedes-Benz Metris and whether the dealer can fix it in a reasonable number of tries.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2021 Mercedes-Benz Metris in. If the symptom continues after the update, get it documented at the dealer so it counts.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Metris been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz Metris recalls
Frequently asked questions about recall 22V360
Did the recall 22V360 fix work?
Since recall 22V360 was reported on May 20, 2022, owners have filed 11 complaints with NHTSA about the other equipment on these vehicles. 3 of them (27%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 13, 2022.
Is the 22V360000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Metris is part of recall 22V360000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 22V360000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.