2021-2023 Mercedes-Benz Metris Video Screen Recall (25V463)
Daimler Vans USA, LLC · 43,422 vehicles · Reported July 11, 2025
Daimler Vans USA, LLC is recalling 43,422 2021-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V463 at a glance
| NHTSA campaign number | 25V463000 |
|---|---|
| Manufacturer recall number | VS2GARPIN |
| Date reported to NHTSA | July 11, 2025 |
| Manufacturer | Daimler Vans USA, LLC |
| Vehicles | 2021-2023 Mercedes-Benz Metris |
| Units affected | 43,422 |
| Component | Equipment > Electrical > Infotainment > Video (Touch)Screen / Monitor / Unit |
| Safety risk | A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2023 Mercedes-Benz Metris in recall 25V463?
The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Is it safe to drive a 2021-2023 Metris with recall 25V463?
NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Metris shows warning lights or behaves differently in a way that involves the video screen and monitor and unit, have it checked before driving further.
Which vehicles are included in recall 25V463?
Recall 25V463 covers 43,422 vehicles: 2021-2023 Mercedes-Benz Metris.
NHTSA lists 43,422 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2023 | Mercedes-Benz | Metris |
What is the fix for the Metris video screen recall?
Yes. Dealers will inspect and repair the infotainment system connection, as necessary, free of charge.
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
When was recall 25V463 announced?
Daimler Vans USA, LLC reported recall 25V463 to NHTSA on July 11, 2025. NHTSA lists the owner letter date as November 11, 2025.
| Date | What happened |
|---|---|
| June 1, 2023 | Last affected vehicle built. |
| July 11, 2025 | Daimler Vans USA, LLC filed the defect report with NHTSA; NHTSA assigned campaign 25V463000. |
| November 11, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 14 months ago. If your Metris was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Metris is part of recall 25V463?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V463 is open on your Metris, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021-2023 Metris vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Metris owners do about recall 25V463?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V463000 applies to your Metris.
- Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the video screen and monitor and unit happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Metris owners reporting to NHTSA?
Owners have filed 12 complaints with NHTSA about these vehicles since 2020, 1 of them about the electrical system.
Too few NHTSA complaints about the electrical system have been filed since recall 25V463 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database lists 12 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Mercedes-Benz Metris: 9 complaints in total, 1 about the electrical system
- 2023 Mercedes-Benz Metris: 2 complaints in total, 0 about the electrical system
- 2021 Mercedes-Benz Metris: 1 complaints in total, 0 about the electrical system
Examples of what owners have reported to NHTSA (unverified excerpts):
The Audio30 multimedia system is so slow to respond it amkes driving the vehicle unsafe. Can this please be investigated.
2022 Mercedes-Benz Metris owner, VA, NHTSA complaint 11510249, filed March 5, 2023
Can recall 25V463 make my Metris a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this video screen and monitor and unit recall means their Metris qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2021-2023 Mercedes-Benz Metris back, and the problem shows up again.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2023 Mercedes-Benz Metris has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Metris been back to the dealer for this problem?
Call 877-536-6620Other Mercedes-Benz Metris recalls
Frequently asked questions about recall 25V463
Is the 25V463000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed November 11, 2025.
How do I know if my Metris is part of recall 25V463000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V463000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mercedes-Benz. Prior results do not guarantee a similar outcome.