2021 Mercedes-Benz Sprinter 1500 Air Bag Recall (21V410)

Recall 21V410 at a glance

What is wrong with the 2021 Mercedes-Benz Sprinter 1500 in recall 21V410?

The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Is it safe to drive a 2021 Sprinter 1500 with recall 21V410?

NHTSA has not told owners to stop driving, but the risk is real: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

NHTSA describes the risk this way: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

There is no do-not-drive order on this campaign. If your Sprinter 1500 shows warning lights or behaves differently in a way that involves the cushion, have it checked before driving further.

Which vehicles are included in recall 21V410?

Recall 21V410 covers 4,078 vehicles: 2021 Mercedes-Benz Sprinter 1500; 2021 Mercedes-Benz Sprinter 2500; 2021 Mercedes-Benz Sprinter 3500.

NHTSA lists 4,078 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Sprinter 1500 air bag recall?

Yes. Dealers will attach the mounting clip to the correct position, free of charge.

Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

When was recall 21V410 announced?

Daimler Vans USA, LLC reported recall 21V410 to NHTSA on June 2, 2021.

This recall was filed 64 months ago. If your Sprinter 1500 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Sprinter 1500 is part of recall 21V410?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 21V410 is open on your Sprinter 1500, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 21V410000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Sprinter 1500 owners do about recall 21V410?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 21V410000 applies to your Sprinter 1500.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the cushion happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Sprinter 1500 owners reporting to NHTSA?

Owners have filed 62 complaints with NHTSA about these vehicles since 2020, 3 of them about the air bags.

Too few NHTSA complaints about the air bags have been filed since recall 21V410 was reported (3) to say whether the fix is holding.

NHTSA’s public complaint database lists 62 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the air bags. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mercedes-Benz Sprinter 2500: 45 complaints in total, 2 about the air bags
• 2021 Mercedes-Benz Sprinter 1500: 9 complaints in total, 0 about the air bags
• 2021 Mercedes-Benz Sprinter 3500: 8 complaints in total, 1 about the air bags

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The contact owns a 2021 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the message “Driver’s Side Air Bag Deactivated” was displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the wiring harness needed to be rewired.

2021 Mercedes-Benz Sprinter 3500 owner, CA, NHTSA complaint 11724098, filed March 13, 2026

The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired.

2021 Mercedes-Benz Sprinter 2500 owner, NJ, NHTSA complaint 11567068, filed January 22, 2024

Can recall 21V410 make my Sprinter 1500 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

An air bag warning light that keeps coming back after a recall repair is worth documenting. Air bag defects are safety defects, and California law can require fewer repair attempts for them.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 21V410