2024-2025 Lincoln Nautilus Visibility Power Window Recall (24V953)

Recall 24V953 at a glance

What is wrong with the 2024-2025 Lincoln Nautilus in recall 24V953?

The window automatic reversal system may not react correctly after detecting an obstruction, and the window reversal distance does not meet the minimum requirement.

Ford Motor Company (Ford) is recalling certain 2024-2025 Lincoln Nautilus vehicles. The window automatic reversal system may not react correctly after detecting an obstruction, and the window reversal distance does not meet the minimum requirement. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."

Is it safe to drive a 2024-2025 Nautilus with recall 24V953?

NHTSA has not told owners to stop driving, but the risk is real: A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.

NHTSA describes the risk this way: A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.

There is no do-not-drive order on this campaign. If your Nautilus shows warning lights or behaves differently in a way that involves the power window devices and controls, have it checked before driving further.

Which vehicles are included in recall 24V953?

Recall 24V953 covers 47,818 vehicles: 2024-2025 Lincoln Nautilus.

NHTSA lists 47,818 vehicles in this campaign, built September 26, 2022 to November 21, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Nautilus visibility power window recall?

Yes. Dealers will recalibrate the driver door module (DDM) and the passenger door module (PDM), free of charge.

Dealers will recalibrate the driver door module (DDM) and the passenger door module (PDM), free of charge. Owner notification letters were mailed on February 28, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C43.

When was recall 24V953 announced?

Ford Motor Company reported recall 24V953 to NHTSA on December 20, 2024.

This recall was filed 21 months ago, and vehicles were built over a span of 787 days. If your Nautilus was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Nautilus is part of recall 24V953?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V953 is open on your Nautilus, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V953000 is open on your Nautilus, it will be listed there, along with Lincoln recall number 24C43. You can also ask any Lincoln dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Nautilus owners do about recall 24V953?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V953000 applies to your Nautilus.
2. Book the recall appointment with any authorized Lincoln dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any power window devices and controls symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Nautilus owners reporting to NHTSA?

Owners have filed 43 complaints with NHTSA about these vehicles since 2020, 4 of them about the lighting and visibility.

Too few NHTSA complaints about the lighting and visibility have been filed since recall 24V953 was reported (4) to say whether the fix is holding.

NHTSA’s public complaint database lists 43 owner complaints filed since 2020 for the vehicles in this recall, and 4 of them involve the lighting and visibility. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Lincoln Nautilus: 22 complaints in total, 2 about the lighting and visibility
• 2025 Lincoln Nautilus: 21 complaints in total, 2 about the lighting and visibility

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper.

2024 Lincoln Nautilus owner, PA, NHTSA complaint 11733300, filed April 23, 2026

The contact owns a 2025 Lincoln Nautilus. The contact received notification of NHTSA Campaign Number: 24V953000 (VISIBILITY); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2025 Lincoln Nautilus owner, NJ, NHTSA complaint 11709683, filed January 8, 2026

The contact owns a 2025 Lincoln Nautilus. The contact stated that while driving 50 MPH during 105-degree weather, the contact became aware of a micro-fracture on the front windshield from the front driver's side over to the passenger’s side.

2025 Lincoln Nautilus owner, NJ, NHTSA complaint 11755029, filed August 5, 2026

Can recall 24V953 make my Nautilus a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

A headlight, wiper or visibility defect on the 2024-2025 Lincoln Nautilus can make night or rain driving unsafe, and repeat repairs for the same problem count toward a lemon law claim.

This is not the first recall for this problem. When a manufacturer has to recall the same power window devices and controls again, that suggests the earlier fix did not work. If your 2024-2025 Lincoln Nautilus has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 24V597000.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Nautilus went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V953