2024 Lincoln Nautilus Instrument Cluster Recall (25V337)
Ford Motor Company · 30,679 vehicles · Reported May 23, 2025
Ford Motor Company is recalling 30,679 2024 Lincoln Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305. A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash. The fix is an over-the-air software update.
Recall 25V337 at a glance
| NHTSA campaign number | 25V337000 |
|---|---|
| Manufacturer recall number | 25C21 |
| Date reported to NHTSA | May 23, 2025 |
| Manufacturer | Ford Motor Company |
| Vehicles | 2024 Lincoln Nautilus |
| Units affected | 30,679 |
| Build dates | April 4, 2023 to July 8, 2024 |
| Component | Electrical System > Instrument Cluster / Panel |
| Safety risk | A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2024 Lincoln Nautilus in recall 25V337?
The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen.
Ford Motor Company (Ford) is recalling certain 2024 Nautilus vehicles. The multimedia module software may cause the panoramic and center displays to reboot, resulting in a blank screen. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 111, "Rear Visibility," and 102, "Transmission shift lever sequence, starter interlock, and transmission braking effect," as well as FMVSS numbers 126, 108, 135, 138, 208, 101, and 305.
Is it safe to drive a 2024 Nautilus with recall 25V337?
NHTSA has not told owners to stop driving, but the risk is real: A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A blank instrument display can result in a loss of critical safety information, such as the speedometer and warning lights, increasing the risk of a crash. In addition, a missing rearview camera display image can reduce visibility of what is behind the vehicle, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Nautilus shows warning lights or behaves differently in a way that involves the instrument cluster and panel, have it checked before driving further.
Which vehicles are included in recall 25V337?
Recall 25V337 covers 30,679 vehicles: 2024 Lincoln Nautilus.
NHTSA lists 30,679 vehicles in this campaign, built April 4, 2023 to July 8, 2024. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Lincoln | Nautilus |
What is the fix for the Nautilus instrument cluster recall?
Yes. The fix is an over-the-air software update.
The multimedia module system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 24, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C21.
When was recall 25V337 announced?
Ford Motor Company reported recall 25V337 to NHTSA on May 23, 2025. NHTSA lists the owner letter date as July 24, 2025.
| Date | What happened |
|---|---|
| April 4, 2023 | First affected vehicle built (per Ford Motor Company's filing). |
| July 8, 2024 | Last affected vehicle built. |
| May 23, 2025 | Ford Motor Company filed the defect report with NHTSA; NHTSA assigned campaign 25V337000. |
| July 24, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 16 months ago, and vehicles were built over a span of 461 days. If your Nautilus was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Nautilus is part of recall 25V337?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V337 is open on your Nautilus, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V337000 is open on your Nautilus, it will be listed there, along with Lincoln recall number 25C21. You can also ask any Lincoln dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Nautilus owners do about recall 25V337?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V337000 applies to your Nautilus.
- Call a Lincoln dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the instrument cluster and panel happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Nautilus owners reporting to NHTSA?
Owners have filed 22 complaints with NHTSA about these vehicles since 2020, 5 of them about the electrical system.
Too few NHTSA complaints about the electrical system have been filed since recall 25V337 was reported (4) to say whether the fix is holding.
NHTSA’s public complaint database lists 22 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Lincoln Nautilus: 22 complaints in total, 5 about the electrical system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2024 Lincoln Nautilus. The contact received notifications of NHTSA Campaign Numbers: 24V953000 (VISIBILITY), 25V337000 (ELECTRICAL SYSTEM, EQUIPMENT), 26V165000 (BACK OVER PREVENTION, ELECTRICAL SYSTEM) and 25V691000 (BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE), and the vehicle was taken to the dealer for the recall repairs; however, the dealer was unable to complete the…
2024 Lincoln Nautilus owner, MA, NHTSA complaint 11731869, filed April 17, 2026
The contact owns a 2024 Lincoln Nautilus. While the vehicle was parked, the rear hatch unexpectedly opened and struck a building, causing the taillight to crack and leaving scratches and a crack on the bumper.
2024 Lincoln Nautilus owner, PA, NHTSA complaint 11733300, filed April 23, 2026
On the way home from the dealer the vehicle powered down on its own and then shut off in the middle of the road. Luckily we were able to coast into the median without incident. The vehicle started back up and we garaged it until the dealer came the next day to retrieve it.
2024 Lincoln Nautilus owner, FL, NHTSA complaint 11586872, filed May 3, 2024
Can recall 25V337 make my Nautilus a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2024 Lincoln Nautilus back, and the problem shows up again.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2024 Lincoln Nautilus in. If the symptom continues after the update, get it documented at the dealer so it counts.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Nautilus went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Nautilus been back to the dealer for this problem?
Call 877-536-6620Other Lincoln Nautilus recalls
Frequently asked questions about recall 25V337
Is the 25V337000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed July 24, 2025.
How do I know if my Nautilus is part of recall 25V337000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V337000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Lincoln. Prior results do not guarantee a similar outcome.