2025 Kia Sorento PHEV Fuel Line Recall (24V920)
Kia America, Inc. · 1,385 vehicles · Reported December 10, 2024
Kia America, Inc. is recalling 1,385 2025 Kia Sorento PHEV vehicles. During a crash, the steering rack may damage the fuel line, which can result in a fuel leak. A fuel leak in the presence of an ignition source can increase the risk of a fire. Dealers will make the repair free of charge.
Recall 24V920 at a glance
| NHTSA campaign number | 24V920000 |
|---|---|
| Manufacturer recall number | SC328 |
| Date reported to NHTSA | December 10, 2024 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2025 Kia Sorento PHEV |
| Units affected | 1,385 |
| Component | Fuel System, Gasoline > Delivery > Hoses, Lines / Piping, And Fittings |
| Safety risk | A fuel leak in the presence of an ignition source can increase the risk of a fire. |
| Fix | Available at dealers |
What is wrong with the 2025 Kia Sorento PHEV in recall 24V920?
During a crash, the steering rack may damage the fuel line, which can result in a fuel leak.
Kia America, Inc. (Kia) is recalling certain 2025 Sorento Plug-In Hybrid vehicles. During a crash, the steering rack may damage the fuel line, which can result in a fuel leak.
Is it safe to drive a 2025 Sorento PHEV with recall 24V920?
NHTSA has not told owners to stop driving, but the risk is real: A fuel leak in the presence of an ignition source can increase the risk of a fire.
NHTSA describes the risk this way: A fuel leak in the presence of an ignition source can increase the risk of a fire.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the hoses, lines and piping, and fittings.
Which vehicles are included in recall 24V920?
Recall 24V920 covers 1,385 vehicles: 2025 Kia Sorento PHEV.
NHTSA lists 1,385 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Kia | Sorento PHEV |
What is the fix for the Sorento PHEV fuel line recall?
Yes. Dealers will install a cover around the fuel line, free of charge.
Dealers will install a cover around the fuel line, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC328.
When was recall 24V920 announced?
Kia America, Inc. reported recall 24V920 to NHTSA on December 10, 2024. NHTSA lists the owner letter date as January 10, 2025.
| Date | What happened |
|---|---|
| December 10, 2024 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V920000. |
| January 10, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 22 months ago. If your Sorento PHEV was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Sorento PHEV is part of recall 24V920?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V920 is open on your Sorento PHEV, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V920000 is open on your Sorento PHEV, it will be listed there, along with Kia recall number SC328. You can also ask any Kia dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Sorento PHEV owners do about recall 24V920?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V920000 applies to your Sorento PHEV.
- Book the recall appointment with any authorized Kia dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any hoses, lines and piping, and fittings symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Sorento PHEV owners reporting to NHTSA?
Owners have filed 12 complaints with NHTSA about these vehicles since 2020, 2 of them about the fuel system.
Too few NHTSA complaints about the fuel system have been filed since recall 24V920 was reported (2) to say whether the fix is holding.
NHTSA’s public complaint database lists 12 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the fuel system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2025 Kia Sorento PHEV: 12 complaints in total, 2 about the fuel system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2025 Kia Sorento. The contact stated that on two occasions while driving 70 MPH, the vehicle lost automotive power and the message "Hybrid System Failure" was displayed.
2025 Kia Sorento PHEV owner, MI, NHTSA complaint 11755517, filed August 7, 2026
I am writing to report a safety concern with my 2025 Kia Sorento plug-in hybrid. On multiple occasions, after starting the vehicle, the instrument panel appears normal, but the vehicle does not enter the ready state. The ready indicator does not illuminate and the vehicle will not shift into drive or reverse.
2025 Kia Sorento PHEV owner, NY, NHTSA complaint 11755646, filed August 8, 2026
Can recall 24V920 make my Sorento PHEV a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this hoses, lines and piping, and fittings recall means their Sorento PHEV qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Fuel system defects can cause stalling, fuel leaks or a fire risk. Repeat stalling after a recall repair is a strong sign the fix did not work.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Sorento PHEV been back to the dealer for this problem?
Call 877-536-6620Other Kia Sorento PHEV recalls
Frequently asked questions about recall 24V920
Is the 24V920000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 10, 2025.
How do I know if my Sorento PHEV is part of recall 24V920000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V920000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.