2022-2023 Kia Sorento Backup Camera Recall (23V610)
Kia America, Inc. · 144,979 vehicles · Reported August 31, 2023
Kia America, Inc. is recalling 144,979 2022-2023 Kia Sorento; 2022-2023 Kia Sorento Hybrid; 2022-2023 Kia Sorento PHEV vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 23V610 at a glance
| NHTSA campaign number | 23V610000 |
|---|---|
| Manufacturer recall number | SC280 |
| Date reported to NHTSA | August 31, 2023 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2022-2023 Kia Sorento; 2022-2023 Kia Sorento Hybrid; 2022-2023 Kia Sorento PHEV |
| Units affected | 144,979 |
| Component | Back Over Prevention > Sensing System > Camera |
| Safety risk | A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2022-2023 Kia Sorento in recall 23V610?
The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display.
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Is it safe to drive a 2022-2023 Sorento with recall 23V610?
NHTSA has not told owners to stop driving, but the risk is real: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.
Which vehicles are included in recall 23V610?
Recall 23V610 covers 144,979 vehicles: 2022-2023 Kia Sorento; 2022-2023 Kia Sorento Hybrid; 2022-2023 Kia Sorento PHEV.
NHTSA lists 144,979 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2023 | Kia | Sorento |
| 2022-2023 | Kia | Sorento Hybrid |
| 2022-2023 | Kia | Sorento PHEV |
What is the fix for the Sorento backup camera recall?
Yes. Dealers will inspect and replace the rearview camera housing, as necessary, free of charge.
Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.
When was recall 23V610 announced?
Kia America, Inc. reported recall 23V610 to NHTSA on August 31, 2023. NHTSA lists the owner letter date as October 27, 2023.
| Date | What happened |
|---|---|
| August 31, 2023 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 23V610000. |
| October 27, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 37 months ago. If your Sorento was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Sorento is part of recall 23V610?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V610 is open on your Sorento, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022-2023 Sorento vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Sorento owners do about recall 23V610?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V610000 applies to your Sorento.
- Call a Kia dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the camera happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Sorento owners reporting to NHTSA?
Owners have filed 381 complaints with NHTSA about these vehicles since 2020, 1 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 23V610 was reported (1) to say whether the fix is holding.
NHTSA’s public complaint database lists 381 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Kia Sorento: 189 complaints in total, 0 about the rearview camera
- 2023 Kia Sorento: 120 complaints in total, 0 about the rearview camera
- 2023 Kia Sorento Hybrid: 30 complaints in total, 0 about the rearview camera
- 2022 Kia Sorento PHEV: 22 complaints in total, 1 about the rearview camera
- 2022 Kia Sorento Hybrid: 12 complaints in total, 0 about the rearview camera
- 2023 Kia Sorento PHEV: 8 complaints in total, 0 about the rearview camera
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2022 Kia Sorento PHEV. The contact stated that while reversing the vehicle, the rearview camera failed to display a clear image, and the grid lines were not properly aligned. The contact crashed the vehicle into his mailbox. There were no injuries sustained and no police report was filed.
2022 Kia Sorento PHEV owner, WA, NHTSA complaint 11641051, filed February 6, 2025
Can recall 23V610 make my Sorento a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this camera recall means their Sorento qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Sorento been back to the dealer for this problem?
Call 877-536-6620Other Kia Sorento recalls
Frequently asked questions about recall 23V610
Is the 23V610000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 27, 2023.
How do I know if my Sorento is part of recall 23V610000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V610000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.