2023 Kia Sorento Label Recall (23V579)
Kia America, Inc. · 50,517 vehicles · Reported August 15, 2023
Kia America, Inc. is recalling 50,517 2023 Kia Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection." A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash. Dealers will make the repair free of charge.
Recall 23V579 at a glance
| NHTSA campaign number | 23V579000 |
|---|---|
| Manufacturer recall number | SC277 |
| Date reported to NHTSA | August 15, 2023 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2023 Kia Sorento |
| Units affected | 50,517 |
| Component | Equipment > Other > Labels |
| Safety risk | A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash. |
| Fix | Available at dealers |
What is wrong with the 2023 Kia Sorento in recall 23V579?
The air bag warning labels on the driver and front passenger sun visors may detach.
Kia America, Inc. (Kia) is recalling certain 2023 Sorento vehicles. The air bag warning labels on the driver and front passenger sun visors may detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Is it safe to drive a 2023 Sorento with recall 23V579?
NHTSA has not told owners to stop driving, but the risk is real: A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.
NHTSA describes the risk this way: A detached air bag warning label will not warn occupants about the risks of air bag deployment, increasing the risk of injury in a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the labels.
Which vehicles are included in recall 23V579?
Recall 23V579 covers 50,517 vehicles: 2023 Kia Sorento.
NHTSA lists 50,517 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Kia | Sorento |
What is the fix for the Sorento label recall?
Yes. Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge.
Dealers will inspect and replace the driver and front passenger sun visors, as necessary, free of charge. Owner notification letters were mailed October 10, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC277.
When was recall 23V579 announced?
Kia America, Inc. reported recall 23V579 to NHTSA on August 15, 2023. NHTSA lists the owner letter date as October 10, 2023.
| Date | What happened |
|---|---|
| August 15, 2023 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 23V579000. |
| October 10, 2023 | Owner notification letters mailed (per NHTSA). |
This recall was filed 38 months ago. If your Sorento was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Sorento is part of recall 23V579?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V579 is open on your Sorento, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 23V579000 is open on your Sorento, it will be listed there, along with Kia recall number SC277. You can also ask any Kia dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Sorento owners do about recall 23V579?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 23V579000 applies to your Sorento.
- Book the recall appointment with any authorized Kia dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the labels happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Sorento owners reporting to NHTSA?
Owners have filed 120 complaints with NHTSA about these vehicles since 2020, 35 of them about the other equipment.
Since recall 23V579 was reported on August 15, 2023, owners have filed 31 complaints with NHTSA about the other equipment on these vehicles. 6 of them (19%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the other equipment and were received on or after August 15, 2023, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related other equipment issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 120 owner complaints filed since 2020 for the vehicles in this recall, and 35 of them involve the other equipment. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Kia Sorento: 120 complaints in total, 35 about the other equipment
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The USB ports disconnect intermittently cause maps and phone calls to disconnect temporarily. Sometimes not connecting again until I turn off and on the car.
2023 Kia Sorento owner, CA, NHTSA complaint 11650217, filed March 24, 2025
The car overheated while driving and my wife and daughter had to pull over to side of road. Engine Coolant was spilling everywhere. Car was towed to Raceway Kia in Freehold NJ. The dealer advised my wife that the radiator needs to be replaced and it was NOT covered under warranty.
2023 Kia Sorento owner, NJ, NHTSA complaint 11667093, filed June 16, 2025
The car is accelerating without anyone pressing down on the gas, not accelerating when our foot is on the gas, jerking unexplainably and the emergency brake warning is coming on when it has not been employed.
2023 Kia Sorento owner, IL, NHTSA complaint 11668875, filed June 24, 2025
Can recall 23V579 make my Sorento a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this labels recall means their Sorento qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Even an equipment recall can matter in a lemon law claim if the problem keeps coming back or the 2023 Kia Sorento spends many days at the dealer.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Sorento went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Sorento been back to the dealer for this problem?
Call 877-536-6620Other Kia Sorento recalls
Frequently asked questions about recall 23V579
Did the recall 23V579 fix work?
Since recall 23V579 was reported on August 15, 2023, owners have filed 31 complaints with NHTSA about the other equipment on these vehicles. 6 of them (19%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 10, 2023.
Is the 23V579000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Sorento is part of recall 23V579000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 23V579000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.