2024 Jeep Wagoneer Backup Camera Software Recall (24V944)
Chrysler (FCA US, LLC) · 79,365 vehicles · Reported December 19, 2024
Chrysler (FCA US, LLC) is recalling 79,365 2024 Jeep Grand Cherokee; 2024 Jeep Grand Cherokee L; 2024 Jeep Grand Wagoneer; 2024 Jeep Wagoneer vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 24V944 at a glance
| NHTSA campaign number | 24V944000 |
|---|---|
| Manufacturer recall number | D5B |
| Date reported to NHTSA | December 19, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2024 Jeep Grand Cherokee; 2024 Jeep Grand Cherokee L; 2024 Jeep Grand Wagoneer; 2024 Jeep Wagoneer |
| Units affected | 79,365 |
| Component | Back Over Prevention > Software |
| Safety risk | A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024 Jeep Wagoneer in recall 24V944?
Incorrect software in the rearview camera module may cause the rearview camera image not to display.
Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Wagoneer, Grand Wagoneer, Grand Cherokee, and Grand Cherokee L vehicles. Incorrect software in the rearview camera module may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Is it safe to drive a 2024 Wagoneer with recall 24V944?
NHTSA has not told owners to stop driving, but the risk is real: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Wagoneer shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 24V944?
Recall 24V944 covers 79,365 vehicles: 2024 Jeep Grand Cherokee; 2024 Jeep Grand Cherokee L; 2024 Jeep Grand Wagoneer; 2024 Jeep Wagoneer.
NHTSA lists 79,365 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Jeep | Grand Cherokee |
| 2024 | Jeep | Grand Cherokee L |
| 2024 | Jeep | Grand Wagoneer |
| 2024 | Jeep | Wagoneer |
What is the fix for the Wagoneer backup camera software recall?
Yes. Dealers will update the rearview camera module software, free of charge.
Dealers will update the rearview camera module software, free of charge. Owner notification letters were mailed January 21, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is D5B.
When was recall 24V944 announced?
Chrysler (FCA US, LLC) reported recall 24V944 to NHTSA on December 19, 2024. NHTSA lists the owner letter date as January 21, 2025.
| Date | What happened |
|---|---|
| December 19, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V944000. |
| January 21, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 21 months ago. If your Wagoneer was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Wagoneer is part of recall 24V944?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V944 is open on your Wagoneer, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 Wagoneer vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Wagoneer owners do about recall 24V944?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V944000 applies to your Wagoneer.
- Call a Jeep dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Wagoneer owners reporting to NHTSA?
Owners have filed 368 complaints with NHTSA about these vehicles since 2020, 2 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 24V944 was reported (1) to say whether the fix is holding.
NHTSA’s public complaint database lists 368 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Jeep Grand Cherokee: 242 complaints in total, 2 about the rearview camera
- 2024 Jeep Wagoneer: 51 complaints in total, 0 about the rearview camera
- 2024 Jeep Grand Cherokee L: 41 complaints in total, 0 about the rearview camera
- 2024 Jeep Grand Wagoneer: 34 complaints in total, 0 about the rearview camera
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the display screen mal-functioned and the back over prevention camera froze with an image that there was no object behind the vehicle. The vehicle was taken to the dealer and a diagnostic test was performed.
2024 Jeep Grand Cherokee owner, MA, NHTSA complaint 11569562, filed February 2, 2024
Can recall 24V944 make my Wagoneer a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2024 Jeep Wagoneer, each return visit should be documented.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Jeep Wagoneer has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Wagoneer went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Wagoneer been back to the dealer for this problem?
Call 877-536-6620Other Jeep Wagoneer recalls
Frequently asked questions about recall 24V944
Is the 24V944000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 21, 2025.
How do I know if my Wagoneer is part of recall 24V944000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V944000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.