NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 385 complaints against the 2021 Jeep Grand Cherokee. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2021 Jeep Grand Cherokee complaints directly on the NHTSA complaint database.
The 2021 Jeep Grand Cherokee has generated 880 NHTSA complaints and has 12 active recalls. If your 2021 Jeep Grand Cherokee has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Jeep pays all attorney fees when we prevail. You pay nothing.
The 2021 Jeep Grand Cherokee has generated 70 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Backing out of the driveway after an evening of heavy rain, water started to leak from several places. Passengers side sun visor Rear passenger mic …”
Steering defects can create unpredictable vehicle behavior and qualify as safety-related under California lemon law. Reported issues on the 2021 Jeep Grand Cherokee include pulling, vibration, loss of power steering, and electronic steering warnings. 68 NHTSA complaints have been filed in this category. Owner reports include: “After the vehicle was parked on my driveway overnight, I started driving and i got this Steering warning lights Service power steering messages Multip…”
The 2021 Jeep Grand Cherokee has generated 60 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while the vehicle was parked with the headlight switch set to the Automatic Off/On position, the headlights blinked continuously, the bulb became red, and then the headlights became inoperable. While the headlight switch was in the on position, the headlights operated as designed. There was no warning light illuminated. The vehicle was not taken to a dealer but was not repaired. The manufacturer was not notified of the failure. The contact associated the failure with NHTSA Campaign Number: 21V950000 (Exterior Lighting); however, the VIN was not included. The failure mileage was 70,000.” (NHTSA Complaint #11723113)
Powertrain and transmission defects directly impair the vehicle’s core function and are generally considered substantial defects under California lemon law. Owners of the 2021 Jeep Grand Cherokee have reported harsh shifting, shuddering, slipping, and transmission warning lights. 50 NHTSA complaints have been submitted for this defect category. Owner reports include: “The vehicle has twice gotten stuck in third gear. While driving, as it's shifting from third to fourth, will get stuck in third and clunk, and then re…”
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2021 Jeep Grand Cherokee include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 46 NHTSA complaints have been filed for this category. Owner reports include: “One day, I tried to start my vehicle using the push start button, and it fell off into a hole. There were no indications or warning signs that the but…”
The following 12 recalls have been issued for the 2021 Jeep Grand Cherokee by the NHTSA or Jeep. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: EXTERIOR LIGHTING:HEADLIGHTS
Defect: See NHTSA database for details.
Risk: Difficulty activating the headlight high beams may result in reduced visibility, increasing the risk of a crash.
Remedy: Dealers will reprogram the vehicles, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Y66.
Component: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE:SOFTWARE
Defect: See NHTSA database for details.
Risk: Inoperable headlights can reduce visibility for the driver and oncoming traffic, increasing the risk of a crash.
Remedy: Dealers will reprogram the SLM software, free of charge. Owner notification letters were mailed December 23, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Y72.
Component: VISIBILITY:REARVIEW MIRRORS/DEVICES
Defect: See NHTSA database for details.
Risk: A rearview camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash.
Remedy: FCA US LLC will update the radio software, free of charge. Owner notification letters were mailed on December 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC’s number for this recall is Y67.
Component: AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE
Defect: See NHTSA database for details.
Risk: Disabled air bags can increase the risk of injury to occupants in a crash.
Remedy: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Y79.
Component: CHILD SEAT:VEHICLE TETHER ANCHOR
Defect: See NHTSA database for details.
Risk: A missing weld may allow the child seat tether to separate from the seat frame during a crash, increasing the risk of injury.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat back frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC’s number for this recall is Z24.
Component: ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Defect: See NHTSA database for details.
Risk: An unexpected loss of drive power increases the risk of a crash.
Remedy: Dealers will replace the EGR valve assembly, free of charge. Owner notification letters were mailed June 23, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Z31.
Component: EXTERIOR LIGHTING:TAIL LIGHTS
Defect: See NHTSA database for details.
Risk: A tail light side marker that does not illuminate can reduce vehicle visibility to other drivers, increasing the risk of a crash.
Remedy: Dealers will inspect and replace both body-mounted tail light assemblies, as necessary, free of charge. Owner notification letters were mailed June 8, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is Z50.
Component: STEERING:COLUMN
Defect: See NHTSA database for details.
Risk: A loss of steering control increases the risk of a crash.
Remedy: Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC’s number for this recall is 58A.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2021 Jeep Grand Cherokee:
Once the presumption is triggered, the burden shifts to Jeep to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Jeep must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2021 Jeep Grand Cherokee qualifies as a lemon under California law, Jeep may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Jeep a reasonable opportunity to fix the defect. Visit different authorized Jeep dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Jeep pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Jeep a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Jeep is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2021 Jeep Grand Cherokee has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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