2022-2024 Jeep Grand Cherokee Backup Camera Recall (24V289)
Chrysler (FCA US, LLC) · 8 vehicles · Reported April 25, 2024
Chrysler (FCA US, LLC) is recalling 8 2022-2024 Jeep Grand Cherokee vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash. Dealers will make the repair free of charge.
Recall 24V289 at a glance
| NHTSA campaign number | 24V289000 |
|---|---|
| Manufacturer recall number | 40B |
| Date reported to NHTSA | April 25, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2022-2024 Jeep Grand Cherokee |
| Units affected | 8 |
| Component | Back Over Prevention > Sensing System > Camera |
| Safety risk | A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash. |
| Fix | Available at dealers |
What is wrong with the 2022-2024 Jeep Grand Cherokee in recall 24V289?
An improperly connected coaxial cable may prevent the rearview camera image from displaying.
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Is it safe to drive a 2022-2024 Grand Cherokee with recall 24V289?
NHTSA has not told owners to stop driving, but the risk is real: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
NHTSA describes the risk this way: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.
Which vehicles are included in recall 24V289?
Recall 24V289 covers 8 vehicles: 2022-2024 Jeep Grand Cherokee.
NHTSA lists 8 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2024 | Jeep | Grand Cherokee |
What is the fix for the Grand Cherokee backup camera recall?
Yes. Dealers will secure the coaxial cable connection, free of charge.
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
When was recall 24V289 announced?
Chrysler (FCA US, LLC) reported recall 24V289 to NHTSA on April 25, 2024.
| Date | What happened |
|---|---|
| April 25, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V289000. |
This recall was filed 29 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Grand Cherokee is part of recall 24V289?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V289 is open on your Grand Cherokee, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022-2024 Grand Cherokee vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Grand Cherokee owners do about recall 24V289?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V289000 applies to your Grand Cherokee.
- Book the recall appointment with any authorized Jeep dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Grand Cherokee owners reporting to NHTSA?
Owners have filed 891 complaints with NHTSA about these vehicles since 2020, 5 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 24V289 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 891 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Jeep Grand Cherokee: 388 complaints in total, 1 about the rearview camera
- 2022 Jeep Grand Cherokee: 261 complaints in total, 2 about the rearview camera
- 2024 Jeep Grand Cherokee: 242 complaints in total, 2 about the rearview camera
Examples of what owners have reported to NHTSA (unverified excerpts):
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that the display screen mal-functioned and the back over prevention camera froze with an image that there was no object behind the vehicle. The vehicle was taken to the dealer and a diagnostic test was performed.
2024 Jeep Grand Cherokee owner, MA, NHTSA complaint 11569562, filed February 2, 2024
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a brief intermittent display of the rearview camera image while reversing. The vehicle was taken to the dealer, where the radio software update was performed under NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the failure recurred.
2022 Jeep Grand Cherokee owner, AZ, NHTSA complaint 11705580, filed December 17, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen went blank. The failure also caused the back over prevention camera to become inoperable. The contact had taken the vehicle to the dealer on several occasions; however, the dealer was unable to duplicate the failure.
2023 Jeep Grand Cherokee owner, OH, NHTSA complaint 11532066, filed July 13, 2023
Can recall 24V289 make my Grand Cherokee a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2022-2024 Jeep Grand Cherokee, each return visit should be documented.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 21V729000.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Grand Cherokee went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Grand Cherokee been back to the dealer for this problem?
Call 877-536-6620Other Jeep Grand Cherokee recalls
Frequently asked questions about recall 24V289
Is the 24V289000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Grand Cherokee is part of recall 24V289000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V289000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.