2024 Chrysler Pacifica Windshield Fastener Recall (24V238)

Recall 24V238 at a glance

What is wrong with the 2024 Chrysler Pacifica in recall 24V238?

The windshield may not have been properly bonded to the vehicle, allowing it to detach during a crash.

Chrysler (FCA US, LLC) is recalling certain 2024 Pacifica and Voyager vehicles. The windshield may not have been properly bonded to the vehicle, allowing it to detach during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."

Is it safe to drive a 2024 Pacifica with recall 24V238?

NHTSA has not told owners to stop driving, but the risk is real: A windshield that detaches from the vehicle during a crash can increase the risk of injury.

NHTSA describes the risk this way: A windshield that detaches from the vehicle during a crash can increase the risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the critical fasteners.

Which vehicles are included in recall 24V238?

Recall 24V238 covers 223 vehicles: 2024 Chrysler Pacifica; 2024 Chrysler Voyager.

NHTSA lists 223 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Pacifica windshield fastener recall?

Yes. Dealers will replace the windshield, free of charge.

Dealers will replace the windshield, free of charge. Owner notification letters were mailed April 30, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 25B.

When was recall 24V238 announced?

Chrysler (FCA US, LLC) reported recall 24V238 to NHTSA on March 28, 2024. NHTSA lists the owner letter date as April 30, 2024.

This recall was filed 30 months ago. If your Pacifica was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Pacifica is part of recall 24V238?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V238 is open on your Pacifica, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V238000 is open on your Pacifica, it will be listed there, along with Chrysler recall number 25B. You can also ask any Chrysler dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Pacifica owners do about recall 24V238?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V238000 applies to your Pacifica.
2. Book the recall appointment with any authorized Chrysler dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the critical fasteners happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Pacifica owners reporting to NHTSA?

Owners have filed 44 complaints with NHTSA about these vehicles since 2020, 0 of them about the lighting and visibility.

Too few NHTSA complaints about the lighting and visibility have been filed since recall 24V238 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 44 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the lighting and visibility. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Chrysler Pacifica: 43 complaints in total, 0 about the lighting and visibility
• 2024 Chrysler Voyager: 1 complaints in total, 0 about the lighting and visibility

Can recall 24V238 make my Pacifica a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this critical fasteners recall means their Pacifica qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

A headlight, wiper or visibility defect on the 2024 Chrysler Pacifica can make night or rain driving unsafe, and repeat repairs for the same problem count toward a lemon law claim.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Chrysler Pacifica has needed other repairs for the same defect, those visits count toward a lemon law claim.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V238