NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of July 2026, the NHTSA has logged 43 complaints against the 2025 Jeep Grand Cherokee. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2025 Jeep Grand Cherokee complaints directly on the NHTSA complaint database.
The 2025 Jeep Grand Cherokee has generated 126 NHTSA complaints and has 2 active recalls. If your 2025 Jeep Grand Cherokee has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Jeep pays all attorney fees when we prevail. You pay nothing.
The 2025 Jeep Grand Cherokee has generated 18 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “We were driving and heard a loud bang and the sunroof exploded. No other cars were near. No item like a rock was found anywhere near by.…”
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2025 Jeep Grand Cherokee include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 12 NHTSA complaints have been filed for this category. Owner reports include: “May 22nd, 2025- bought a brand new 2025 Grand Cherokee Jeep limited from Iverson Chrysler Dodge Jeep Ram in Huron South Dakota. – The computer module…”
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2025 Jeep Grand Cherokee have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 5 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “My 2025 Jeep Grand Cherokee PHEV is subject to Safety Recall 78C/NHTSA 25V-766 for ENGINE FIRES caused by sand contamination in the 2.0L engine that can cause “catastrophic engine failure” and “vehicle fire. On January 9, 2026, I took my vehicle to Stewart Chrysler Dodge Jeep RAM in Colma, CA. While other recalls were serviced, I was informed that Recall 78C could not be completed because remedy parts are unavailable. Following the dealership’s advice, I contacted Jeep Customer Care (1-800-334-9200). I was told the vehicle is safe to drive despite no expected resolution date for the repair. Furthermore, my request for a rental vehicle was denied unless I paid out of pocket. My car leasing company, Stellantis’ own notice states this defect creates an “increased risk of occupant injury” due to fires. It is unacceptable to be forced to choose between driving a known fire hazard with my infant child or having no transportation. I have attempted to escalate this with Jeep Customer Care but have not received a return call from management. I request that the NHTSA compel Jeep to provide a safe loaner vehicle or initiate a vehicle buyback immediately due to this imminent safety hazard. I am being forced to either: Drive a vehicle Jeep admits may catch fire or have no transportation for my family.” (NHTSA Complaint #11710511)
Advanced driver assistance system (ADAS) defects — including malfunctioning forward collision warnings, lane keep assist failures, and erratic automatic emergency braking — can create dangerous driving conditions. The 2025 Jeep Grand Cherokee has 4 NHTSA complaints for this defect type. Owner reports include: “2025 Jeep Grand Cherokee L Limited – Mileage 8,855 – Owned for 6 months!!! – 11/22/2025 System failure with the Forward Collision Warning (FCW) & Acti…”
Engine and cooling problems are among the most serious defects under California’s Song-Beverly Act. Owners of the 2025 Jeep Grand Cherokee have reported issues including stalling, overheating, loss of power, rough idling, excessive oil consumption, and check engine lights that return after dealer repairs. With 4 NHTSA complaints on record, this defect pattern is well-documented. Owner reports include: “I was leaving a light and turning left onto incoming traffic Columbia and John young parkway. Vehicle turned off with no option of turning back on . I…”
The following 2 recalls have been issued for the 2025 Jeep Grand Cherokee by the NHTSA or Jeep. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM
Defect: See NHTSA database for details.
Risk: A loss of drive power increases the risk of a crash.
Remedy: Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler’s number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall wi
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Defect: See NHTSA database for details.
Risk: A vehicle fire can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2025 Jeep Grand Cherokee:
Once the presumption is triggered, the burden shifts to Jeep to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Jeep must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2025 Jeep Grand Cherokee qualifies as a lemon under California law, Jeep may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Jeep a reasonable opportunity to fix the defect. Visit different authorized Jeep dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Jeep pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Jeep a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Jeep is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2025 Jeep Grand Cherokee has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
Our attorneys answer the questions we hear most from California vehicle owners — fully updated for 2026.
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