2025 Volvo EX90 Support Device and Strut Recall (25V654)

Recall 25V654 at a glance

What is wrong with the 2025 Volvo EX90 in recall 25V654?

A spindle nut may detach from the Power Operated Tailgate (POT) drive units, causing the tailgate to suddenly drop.

Volvo Car USA, LLC (Volvo) is recalling certain 2025 EX90 vehicles. A spindle nut may detach from the Power Operated Tailgate (POT) drive units, causing the tailgate to suddenly drop.

Is it safe to drive a 2025 EX90 with recall 25V654?

NHTSA has not told owners to stop driving, but the risk is real: A tailgate that suddenly drops can hit a person, increasing the risk of injury.

NHTSA describes the risk this way: A tailgate that suddenly drops can hit a person, increasing the risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the support device and strut.

Which vehicles are included in recall 25V654?

Recall 25V654 covers 1,119 vehicles: 2025 Volvo EX90.

NHTSA lists 1,119 vehicles in this campaign, built April 22, 2024 to February 17, 2025. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the EX90 support device and strut recall?

Yes. Owners are advised not to use the POT function until the repair is completed.

Owners are advised not to use the POT function until the repair is completed. Dealers will replace both POT drive units. Owner letters were mailed November 24, 2025. Owners may contact Volvo's customer service at 1-800-458-1552. Volvo's number for this recall is R10342. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 7, 2025.

When was recall 25V654 announced?

Volvo Car USA, LLC reported recall 25V654 to NHTSA on September 30, 2025.

This recall was filed 12 months ago, and vehicles were built over a span of 301 days. If your EX90 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my EX90 is part of recall 25V654?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V654 is open on your EX90, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2025 EX90 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should EX90 owners do about recall 25V654?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V654000 applies to your EX90.
2. Call a Volvo dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the support device and strut happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are EX90 owners reporting to NHTSA?

Owners have filed 72 complaints with NHTSA about these vehicles since 2020, 1 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 25V654 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 72 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2025 Volvo EX90: 72 complaints in total, 1 about the body, doors and seats

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

Our 2025 Volvo EX90 was delivered with the seat track covers missing for the second row captain's chairs. It took a few weeks for the dealer to order them and install them. Looking at other active listings it appears most of the 6-seat Volvo EX90s being offered for sale is missing the seat track covers.

2025 Volvo EX90 owner, AZ, NHTSA complaint 11716356, filed February 6, 2026

Can recall 25V654 make my EX90 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 25V654000 does not automatically make your EX90 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2025 Volvo EX90 has needed other repairs for the same defect, those visits count toward a lemon law claim.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V654