2025 Volvo EX90 Seat Fastener Recall (24V869)

Recall 24V869 at a glance

What is wrong with the 2025 Volvo EX90 in recall 24V869?

The bolts for the second-row free-standing seat may not be tightened properly.

Volvo Car USA, LLC (Volvo Car) is recalling certain 2025 EX90 vehicles. The bolts for the second-row free-standing seat may not be tightened properly.

Is it safe to drive a 2025 EX90 with recall 24V869?

NHTSA has not told owners to stop driving, but the risk is real: An improperly tightened seat may not adequately restrain the occupant during a crash, increasing their risk of injury.

NHTSA describes the risk this way: An improperly tightened seat may not adequately restrain the occupant during a crash, increasing their risk of injury.

There is no do-not-drive order on this campaign. If your EX90 shows warning lights or behaves differently in a way that involves the critical fasteners, have it checked before driving further.

Which vehicles are included in recall 24V869?

Recall 24V869 covers 11 vehicles: 2025 Volvo EX90.

NHTSA lists 11 vehicles in this campaign, built June 25, 2024 to September 26, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the EX90 seat fastener recall?

Yes. Dealers will inspect and tighten the bolts as necessary, free of charge.

Dealers will inspect and tighten the bolts as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo's number for this recall is R10292.

When was recall 24V869 announced?

Volvo Car USA, LLC reported recall 24V869 to NHTSA on November 19, 2024. NHTSA lists the owner letter date as January 10, 2025.

This recall was filed 22 months ago, and vehicles were built over a span of 93 days. If your EX90 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my EX90 is part of recall 24V869?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V869 is open on your EX90, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2025 EX90 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should EX90 owners do about recall 24V869?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V869000 applies to your EX90.
2. Call a Volvo dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the critical fasteners happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are EX90 owners reporting to NHTSA?

Owners have filed 72 complaints with NHTSA about these vehicles since 2020, 1 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V869 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 72 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2025 Volvo EX90: 72 complaints in total, 1 about the body, doors and seats

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

Our 2025 Volvo EX90 was delivered with the seat track covers missing for the second row captain's chairs. It took a few weeks for the dealer to order them and install them. Looking at other active listings it appears most of the 6-seat Volvo EX90s being offered for sale is missing the seat track covers.

2025 Volvo EX90 owner, AZ, NHTSA complaint 11716356, filed February 6, 2026

Can recall 24V869 make my EX90 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V869000 does not automatically make your EX90 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2025 Volvo EX90 has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V869