2024 Porsche Cayenne Lighting Control Module Software Recall (23V527)

Recall 23V527 at a glance

What is wrong with the 2024 Porsche Cayenne in recall 23V527?

After the vehicle is turned off, the rear hazard warning lights and the parking lights may not illuminate if they are activated within 10 seconds after the gateway control unit shuts off.

Porsche Cars North America, Inc. (Porsche) is recalling certain 2024 Cayenne, Cayenne S, Cayenne Coupe, Cayenne Turbo GT, and Cayenne S Coupe vehicles. After the vehicle is turned off, the rear hazard warning lights and the parking lights may not illuminate if they are activated within 10 seconds after the gateway control unit shuts off. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Is it safe to drive a 2024 Cayenne with recall 23V527?

NHTSA has not told owners to stop driving, but the risk is real: Rear hazard warning lights and parking lights that fail to illuminate can reduce the vehicle's visibility to other drivers, increasing the risk of a crash.

NHTSA describes the risk this way: Rear hazard warning lights and parking lights that fail to illuminate can reduce the vehicle's visibility to other drivers, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Cayenne shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 23V527?

Recall 23V527 covers 2,934 vehicles: 2024 Porsche Cayenne; 2024 Porsche Cayenne Coupe; 2024 Porsche Cayenne S; 2024 Porsche Cayenne S Coupe; 2024 Porsche Cayenne Turbo GT.

NHTSA lists 2,934 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Cayenne lighting control module software recall?

Yes. Dealers will update the gateway control unit software, free of charge.

Dealers will update the gateway control unit software, free of charge. Owner notification letters are expected to be mailed September 26, 2023. Owners may contact Porsche's customer service at 1-800-767-7243. Porsche's number for this recall is APB1.

When was recall 23V527 announced?

Porsche Cars North America, Inc. reported recall 23V527 to NHTSA on July 27, 2023. NHTSA lists the owner letter date as September 26, 2023.

This recall was filed 38 months ago. If your Cayenne was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Cayenne is part of recall 23V527?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V527 is open on your Cayenne, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V527000 is open on your Cayenne, it will be listed there, along with Porsche recall number APB1. You can also ask any Porsche dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Cayenne owners do about recall 23V527?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V527000 applies to your Cayenne.
2. Call a Porsche dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Cayenne owners reporting to NHTSA?

Owners have filed 5 complaints with NHTSA about these vehicles since 2020, 2 of them about the lighting and visibility.

Too few NHTSA complaints about the lighting and visibility have been filed since recall 23V527 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 5 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the lighting and visibility. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Porsche Cayenne: 5 complaints in total, 2 about the lighting and visibility
• 2024 Porsche Cayenne Coupe: 0 complaints in total, 0 about the lighting and visibility
• 2024 Porsche Cayenne S: 0 complaints in total, 0 about the lighting and visibility
• 2024 Porsche Cayenne Turbo GT: 0 complaints in total, 0 about the lighting and visibility
• 2024 Porsche Cayenne S Coupe: 0 complaints in total, 0 about the lighting and visibility

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

The backup lights of the 2024 Porsche Cayenne Coupe when the car is put into reverse are extremely dim, and do not adequately highlight what is behind the car. I learned this the first time on September 8th when I tried to back out of my friend’s narrow windy tree lined driveway at night.

2024 Porsche Cayenne owner, NY, NHTSA complaint 11564216, filed January 8, 2024

My 2024 Cayenne is outfitted with the LED HD Matrix headlights. The low beam lights "when adjusted to specifications" only project 30-40ft down the road. This is very dangerous not being able to see adequately in front of the car especially where I live which have many deer.

2024 Porsche Cayenne owner, NJ, NHTSA complaint 11575222, filed March 4, 2024

Can recall 23V527 make my Cayenne a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

A headlight, wiper or visibility defect on the 2024 Porsche Cayenne can make night or rain driving unsafe, and repeat repairs for the same problem count toward a lemon law claim.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V527