2025 Polestar Polestar 3 Backup Camera Software Recall (25V293)

Recall 25V293 at a glance

What is wrong with the 2025 Polestar Polestar 3 in recall 25V293?

The rearview camera image may not display when the vehicle is placed in reverse.

Polestar Automotive USA, Inc. (Polestar) is recalling certain Polestar 3 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2025 Polestar 3 with recall 25V293?

NHTSA has not told owners to stop driving, but the risk is real: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

NHTSA describes the risk this way: A rearview camera image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Polestar 3 shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 25V293?

Recall 25V293 covers 3,664 vehicles: 2025 Polestar Polestar 3.

NHTSA lists 3,664 vehicles in this campaign, built March 7, 2024 to April 23, 2025. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Polestar 3 backup camera software recall?

Yes. The fix is an over-the-air software update.

The software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters are expected to be mailed June 24, 2025. Owners may contact Polestar's customer service at 1-800-806-2504. Polestar's number for this recall is RP1057.

When was recall 25V293 announced?

Polestar Automotive USA, Inc. reported recall 25V293 to NHTSA on May 7, 2025. NHTSA lists the owner letter date as June 24, 2025.

This recall was filed 17 months ago, and vehicles were built over a span of 412 days. If your Polestar 3 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Polestar 3 is part of recall 25V293?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V293 is open on your Polestar 3, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V293000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Polestar 3 owners do about recall 25V293?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V293000 applies to your Polestar 3.
2. Call a Polestar dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Polestar 3 owners reporting to NHTSA?

Owners have filed 79 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 25V293 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 79 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2025 Polestar Polestar 3: 79 complaints in total, 0 about the rearview camera

Can recall 25V293 make my Polestar 3 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this software recall means their Polestar 3 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

Because the remedy is an over-the-air update, there may be no repair order unless you take the 2025 Polestar Polestar 3 in. If the symptom continues after the update, get it documented at the dealer so it counts.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V293