2025 Polestar Polestar 3 Electric Drive System Recall (24V940)
Polestar Automotive USA, Inc. · 6 vehicles · Reported December 18, 2024
Polestar Automotive USA, Inc. is recalling 6 2025 Polestar Polestar 3 vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM). A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 24V940 at a glance
| NHTSA campaign number | 24V940000 |
|---|---|
| Manufacturer recall number | RP1043 |
| Date reported to NHTSA | December 18, 2024 |
| Manufacturer | Polestar Automotive USA, Inc. |
| Vehicles | 2025 Polestar Polestar 3 |
| Units affected | 6 |
| Component | Electrical System > Propulsion System |
| Safety risk | A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2025 Polestar Polestar 3 in recall 24V940?
Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM).
Is it safe to drive a 2025 Polestar 3 with recall 24V940?
NHTSA has not told owners to stop driving, but the risk is real: A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash.
NHTSA describes the risk this way: A damaged HLCM reduces the system's ability to convert energy, causing a sudden loss in drive power and increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Polestar 3 shows warning lights or behaves differently in a way that involves the propulsion system, have it checked before driving further.
Which vehicles are included in recall 24V940?
Recall 24V940 covers 6 vehicles: 2025 Polestar Polestar 3.
NHTSA lists 6 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Polestar | Polestar 3 |
What is the fix for the Polestar 3 electric drive system recall?
Yes. Dealers will replace the High to Low Voltage Converter Module (HLCM), free of charge.
Dealers will replace the High to Low Voltage Converter Module (HLCM), free of charge. Owner notification letters were mailed January 17, 2025. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1043.
When was recall 24V940 announced?
Polestar Automotive USA, Inc. reported recall 24V940 to NHTSA on December 18, 2024. NHTSA lists the owner letter date as January 17, 2025.
| Date | What happened |
|---|---|
| December 18, 2024 | Polestar Automotive USA, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V940000. |
| January 17, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 21 months ago. If your Polestar 3 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Polestar 3 is part of recall 24V940?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V940 is open on your Polestar 3, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V940000 is open on your Polestar 3, it will be listed there, along with Polestar recall number RP1043. You can also ask any Polestar dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Polestar 3 owners do about recall 24V940?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V940000 applies to your Polestar 3.
- Book the recall appointment with any authorized Polestar dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the propulsion system happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Polestar 3 owners reporting to NHTSA?
Owners have filed 79 complaints with NHTSA about these vehicles since 2020, 49 of them about the ev and hybrid battery.
Since recall 24V940 was reported on December 18, 2024, owners have filed 49 complaints with NHTSA about the ev and hybrid battery on these vehicles. 8 of them (16%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the ev and hybrid battery and were received on or after December 18, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related ev and hybrid battery issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 79 owner complaints filed since 2020 for the vehicles in this recall, and 49 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2025 Polestar Polestar 3: 79 complaints in total, 49 about the ev and hybrid battery
Examples of what owners have reported to NHTSA (unverified excerpts):
On-board AC charger failure. Confirmed by dealer, parts on 4-6 week backorder. System gave two different messages. One in the driver's display reading "AC charging fault; Book a service" and a separate message in the main display reading "Critical Issue: Charging fault; Charging not possible".
2025 Polestar Polestar 3 owner, MA, NHTSA complaint 11639559, filed January 30, 2025
Vehicle does not charge on home charger (tesla universal wall charger with 60a breaker) at greater than 14a. Vehicle often shows error message when charging "charging interrupted". Other vehicles charge at speeds up to 50a on the charger. It is available for inspection upon request. Dealer aware of the problem.
2025 Polestar Polestar 3 owner, NJ, NHTSA complaint 11639744, filed January 30, 2025
– Vehicle displays are unresponsive and stay off or black, the display shows key indicators like speed & turn signals. Because the vehicle has no physical buttons you cannot control heat, cannot use backup cameras.
2025 Polestar Polestar 3 owner, NJ, NHTSA complaint 11639924, filed January 31, 2025
Can recall 24V940 make my Polestar 3 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
High-voltage battery and drive system defects in EVs and hybrids can mean reduced range, charging faults, loss of drive power or a fire risk. These repairs often need parts on backorder, so days out of service add up quickly.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2025 Polestar Polestar 3 has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Polestar 3 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Polestar 3 been back to the dealer for this problem?
Call 877-536-6620Other Polestar Polestar 3 recalls
Frequently asked questions about recall 24V940
Did the recall 24V940 fix work?
Since recall 24V940 was reported on December 18, 2024, owners have filed 49 complaints with NHTSA about the ev and hybrid battery on these vehicles. 8 of them (16%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed January 17, 2025.
Is the 24V940000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Polestar 3 is part of recall 24V940000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V940000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Polestar. Prior results do not guarantee a similar outcome.