2024-2025 Nissan Rogue Infotainment Software Recall (24V748)
Nissan North America, Inc. · 37,236 vehicles · Reported October 3, 2024
Nissan North America, Inc. is recalling 37,236 2025 Infiniti QX80; 2024-2025 Nissan Rogue vehicles. A software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility." The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash. The fix is an over-the-air software update.
Recall 24V748 at a glance
| NHTSA campaign number | 24V748000 |
|---|---|
| Manufacturer recall number | R24B3, R24B4 |
| Date reported to NHTSA | October 3, 2024 |
| Manufacturer | Nissan North America, Inc. |
| Vehicles | 2025 Infiniti QX80; 2024-2025 Nissan Rogue |
| Units affected | 37,236 |
| Component | Equipment > Electrical > Infotainment > Software |
| Safety risk | The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2024-2025 Nissan Rogue in recall 24V748?
A software error may cause the rearview camera to display a blank screen when the vehicle is in reverse.
Nissan North America, Inc. (Nissan) is recalling certain 2024-2025 Rogue and 2025 INFINITI QX80 vehicles. A software error may cause the rearview camera to display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Is it safe to drive a 2024-2025 Rogue with recall 24V748?
NHTSA has not told owners to stop driving, but the risk is real: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
NHTSA describes the risk this way: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 24V748?
Recall 24V748 covers 37,236 vehicles: 2025 Infiniti QX80; 2024-2025 Nissan Rogue.
NHTSA lists 37,236 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Infiniti | QX80 |
| 2024-2025 | Nissan | Rogue |
What is the fix for the Rogue infotainment software recall?
Yes. The fix is an over-the-air software update.
The in-vehicle infotainment software will be updated by an over-the-air (OTA) software update or by a dealer, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact Nissan's customer service at 800-647-7261 or INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B3 and R24B4.
Manufacturer recall number: R24B3, R24B4.
When was recall 24V748 announced?
Nissan North America, Inc. reported recall 24V748 to NHTSA on October 3, 2024. NHTSA lists the owner letter date as December 2, 2024.
| Date | What happened |
|---|---|
| October 3, 2024 | Nissan North America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V748000. |
| December 2, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 24 months ago. If your Rogue was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Rogue is part of recall 24V748?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V748 is open on your Rogue, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V748000 is open on your Rogue, it will be listed there, along with Nissan recall number R24B3, R24B4. You can also ask any Nissan dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Rogue owners do about recall 24V748?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V748000 applies to your Rogue.
- Call a Nissan dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Rogue owners reporting to NHTSA?
Owners have filed 396 complaints with NHTSA about these vehicles since 2020, 30 of them about the electrical system.
Since recall 24V748 was reported on October 3, 2024, owners have filed 28 complaints with NHTSA about the electrical system on these vehicles. 7 of them (25%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after October 3, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 396 owner complaints filed since 2020 for the vehicles in this recall, and 30 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Nissan Rogue: 203 complaints in total, 22 about the electrical system
- 2025 Nissan Rogue: 185 complaints in total, 6 about the electrical system
- 2025 Infiniti QX80: 8 complaints in total, 2 about the electrical system
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2024 Nissan Rogue. The contact stated while driving at an undisclosed speed, several unknown warning lights were inadvertently illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the wiring harness had failed due to chewing from rodents and needed to be replaced.
2024 Nissan Rogue owner, GA, NHTSA complaint 11640839, filed February 5, 2025
I have a 2024 Nissan Rogue Platinum with a faulty infotainment system. The screen has not worked since the day I took delivery of the car, the dealership assured me only a simple update would be needed to fix the issue.
2024 Nissan Rogue owner, NY, NHTSA complaint 11674950, filed July 21, 2025
The Body Control Module System goes to sleep intermittently. Nissan reports that it is a manufacturer error but Nissan has 0 fixes or recommendations. They refuse to buy the car back.
2024 Nissan Rogue owner, IL, NHTSA complaint 11675133, filed July 21, 2025
Can recall 24V748 make my Rogue a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 24V748000 does not automatically make your Rogue a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Intermittent electrical problems are a frequent source of repeat repair visits: the dealer cannot reproduce the fault, the owner brings the 2024-2025 Nissan Rogue back, and the problem shows up again.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2024-2025 Nissan Rogue in. If the symptom continues after the update, get it documented at the dealer so it counts.
Earlier campaigns on these vehicles involving the same component: 22V527000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Rogue been back to the dealer for this problem?
Call 877-536-6620Other Nissan Rogue recalls
Frequently asked questions about recall 24V748
Did the recall 24V748 fix work?
Since recall 24V748 was reported on October 3, 2024, owners have filed 28 complaints with NHTSA about the electrical system on these vehicles. 7 of them (25%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 2, 2024.
Is the 24V748000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Rogue is part of recall 24V748000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V748000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Infiniti, Nissan. Prior results do not guarantee a similar outcome.