2025 Infiniti QX80 Backup Camera Software Recall (24V747)

Recall 24V747 at a glance

What is wrong with the 2025 Infiniti QX80 in recall 24V747?

A software error may cause the rearview camera to freeze and display a blank screen when the vehicle is in reverse.

Nissan North America, Inc. (Nissan) is recalling certain 2025 INFINITI QX80 vehicles equipped with an Around View Monitor (AVM). A software error may cause the rearview camera to freeze and display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Is it safe to drive a 2025 QX80 with recall 24V747?

NHTSA has not told owners to stop driving, but the risk is real: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA describes the risk this way: The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.

Which vehicles are included in recall 24V747?

Recall 24V747 covers 5,176 vehicles: 2025 Infiniti QX80.

NHTSA lists 5,176 vehicles in this campaign, built May 21, 2024 to September 19, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the QX80 backup camera software recall?

Yes. Dealers will reprogram the AVM software, free of charge.

Dealers will reprogram the AVM software, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B5 and R24C2.

Manufacturer recall number: R24B5, R24C2.

When was recall 24V747 announced?

Nissan North America, Inc. reported recall 24V747 to NHTSA on October 3, 2024. NHTSA lists the owner letter date as December 2, 2024.

This recall was filed 24 months ago, and vehicles were built over a span of 121 days. If your QX80 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my QX80 is part of recall 24V747?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V747 is open on your QX80, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V747000 is open on your QX80, it will be listed there, along with Infiniti recall number R24B5, R24C2. You can also ask any Infiniti dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should QX80 owners do about recall 24V747?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V747000 applies to your QX80.
2. Call a Infiniti dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are QX80 owners reporting to NHTSA?

Owners have filed 8 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V747 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 8 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2025 Infiniti QX80: 8 complaints in total, 0 about the rearview camera

Can recall 24V747 make my QX80 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2025 Infiniti QX80, each return visit should be documented.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2025 Infiniti QX80 has needed other repairs for the same defect, those visits count toward a lemon law claim.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V747