2025 Nissan Murano Backup Camera Software Recall (25V821)
Nissan North America, Inc. · 64,085 vehicles · Reported November 26, 2025
Nissan North America, Inc. is recalling 64,085 2025-2026 Infiniti QX80; 2025-2026 Nissan Armada; 2025 Nissan Murano vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash. The fix is an over-the-air software update.
Recall 25V821 at a glance
| NHTSA campaign number | 25V821000 |
|---|---|
| Manufacturer recall number | R25D6, R25D5, R25D7 |
| Date reported to NHTSA | November 26, 2025 |
| Manufacturer | Nissan North America, Inc. |
| Vehicles | 2025-2026 Infiniti QX80; 2025-2026 Nissan Armada; 2025 Nissan Murano |
| Units affected | 64,085 |
| Component | Back Over Prevention > Software |
| Safety risk | A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2025 Nissan Murano in recall 25V821?
A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse.
Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Is it safe to drive a 2025 Murano with recall 25V821?
NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 25V821?
Recall 25V821 covers 64,085 vehicles: 2025-2026 Infiniti QX80; 2025-2026 Nissan Armada; 2025 Nissan Murano.
NHTSA lists 64,085 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025-2026 | Infiniti | QX80 |
| 2025-2026 | Nissan | Armada |
| 2025 | Nissan | Murano |
What is the fix for the Murano backup camera software recall?
Yes. The fix is an over-the-air software update.
The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.
Manufacturer recall number: R25D6, R25D5, R25D7.
When was recall 25V821 announced?
Nissan North America, Inc. reported recall 25V821 to NHTSA on November 26, 2025. NHTSA lists the owner letter date as February 2, 2026.
| Date | What happened |
|---|---|
| October 2, 2024 | First affected vehicle built (per Nissan North America, Inc.'s filing). |
| November 26, 2025 | Nissan North America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 25V821000. |
| February 2, 2026 | Owner notification letters mailed (per NHTSA). |
This recall was filed 10 months ago. If your Murano was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Murano is part of recall 25V821?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V821 is open on your Murano, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2025 Murano vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Murano owners do about recall 25V821?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V821000 applies to your Murano.
- Book the recall appointment with any authorized Nissan dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Murano owners reporting to NHTSA?
Owners have filed 65 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 25V821 was reported (0) to say whether the fix is holding.
NHTSA’s public complaint database lists 65 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2025 Nissan Murano: 22 complaints in total, 0 about the rearview camera
- 2025 Nissan Armada: 21 complaints in total, 0 about the rearview camera
- 2025 Infiniti QX80: 8 complaints in total, 0 about the rearview camera
- 2026 Nissan Armada: 8 complaints in total, 0 about the rearview camera
- 2026 Infiniti QX80: 6 complaints in total, 0 about the rearview camera
Can recall 25V821 make my Murano a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their Murano qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2025 Nissan Murano, each return visit should be documented.
Because the remedy is an over-the-air update, there may be no repair order unless you take the 2025 Nissan Murano in. If the symptom continues after the update, get it documented at the dealer so it counts.
Earlier campaigns on these vehicles involving the same component: 24V747000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Murano been back to the dealer for this problem?
Call 877-536-6620Other Nissan Murano recalls
Frequently asked questions about recall 25V821
Is the 25V821000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed February 2, 2026.
How do I know if my Murano is part of recall 25V821000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V821000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Infiniti, Nissan. Prior results do not guarantee a similar outcome.