2022-2024 Mitsubishi Outlander Backup Camera Software Recall (25V369)
Mitsubishi Motors North America, Inc. · 198,940 vehicles · Reported June 2, 2025
Mitsubishi Motors North America, Inc. is recalling 198,940 2022-2024 Mitsubishi Outlander; 2023-2025 Mitsubishi Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility." A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 25V369 at a glance
| NHTSA campaign number | 25V369000 |
|---|---|
| Manufacturer recall number | SR-25-001 |
| Date reported to NHTSA | June 2, 2025 |
| Manufacturer | Mitsubishi Motors North America, Inc. |
| Vehicles | 2022-2024 Mitsubishi Outlander; 2023-2025 Mitsubishi Outlander PHEV |
| Units affected | 198,940 |
| Component | Back Over Prevention > Software |
| Safety risk | A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2022-2024 Mitsubishi Outlander in recall 25V369?
Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display.
Mitsubishi Motors North America, Inc. (Mitsubishi) is recalling certain 2022-2024 Outlander and 2023-2025 Outlander PHEV vehicles. Due to a software error in the in-vehicle infotainment system (A-IVI), the rearview camera image may freeze, or not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Is it safe to drive a 2022-2024 Outlander with recall 25V369?
NHTSA has not told owners to stop driving, but the risk is real: A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
NHTSA describes the risk this way: A rearview image that does not display properly reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Outlander shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 25V369?
Recall 25V369 covers 198,940 vehicles: 2022-2024 Mitsubishi Outlander; 2023-2025 Mitsubishi Outlander PHEV.
NHTSA lists 198,940 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2024 | Mitsubishi | Outlander |
| 2023-2025 | Mitsubishi | Outlander PHEV |
What is the fix for the Outlander backup camera software recall?
Yes. Dealers will update the A-IVI software, free of charge.
Dealers will update the A-IVI software, free of charge. Owner notification letters are expected to be mailed June 30, 2025. Mitsubishi's number for this recall is SR-25-001. This recall replaces and expands previous NHTSA recall number 23V345. Vehicles previously repaired under recall 23V345 will need to have the new remedy completed.
When was recall 25V369 announced?
Mitsubishi Motors North America, Inc. reported recall 25V369 to NHTSA on June 2, 2025. NHTSA lists the owner letter date as June 30, 2025.
| Date | What happened |
|---|---|
| February 8, 2021 | First affected vehicle built (per Mitsubishi Motors North America, Inc.'s filing). |
| June 2, 2025 | Mitsubishi Motors North America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 25V369000. |
| June 30, 2025 | Owner notification letters scheduled (per NHTSA). |
This recall was filed 16 months ago. If your Outlander was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Outlander is part of recall 25V369?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V369 is open on your Outlander, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022-2024 Outlander vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Outlander owners do about recall 25V369?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V369000 applies to your Outlander.
- Book the recall appointment with any authorized Mitsubishi dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Outlander owners reporting to NHTSA?
Owners have filed 292 complaints with NHTSA about these vehicles since 2020, 4 of them about the rearview camera.
Too few NHTSA complaints about the rearview camera have been filed since recall 25V369 was reported (3) to say whether the fix is holding.
NHTSA’s public complaint database lists 292 owner complaints filed since 2020 for the vehicles in this recall, and 4 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2022 Mitsubishi Outlander: 216 complaints in total, 1 about the rearview camera
- 2023 Mitsubishi Outlander: 47 complaints in total, 2 about the rearview camera
- 2024 Mitsubishi Outlander: 26 complaints in total, 1 about the rearview camera
- 2025 Mitsubishi Outlander PHEV: 2 complaints in total, 0 about the rearview camera
- 2023 Mitsubishi Outlander PHEV: 1 complaints in total, 0 about the rearview camera
- 2024 Mitsubishi Outlander PHEV: 0 complaints in total, 0 about the rearview camera
Examples of what owners have reported to NHTSA (unverified excerpts):
The contact owns a 2022 Mitsubishi Outlander. The contact received recall notifications of NHTSA Campaign Numbers: 22V470000 (Back Over Prevention) and 22V027000 (Fuel System, Gasoline) however, the parts to do the repair was not yet available. The local dealer was contacted.
2022 Mitsubishi Outlander owner, HI, NHTSA complaint 11479065, filed August 12, 2022
The contact owns a 2023 Mitsubishi Outlander. The contact stated that on several occasions while the vehicle was started, in park(P), and while driving and in reverse, the infotainment screen was black. The vehicle was taken to a dealer on several occasions however, the failure could not be replicated.
2023 Mitsubishi Outlander owner, MI, NHTSA complaint 11672862, filed July 11, 2025
The contact owns a 2023 Mitsubishi Outlander. The contact stated that while reversing, the camera went blank for several seconds. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Numbers: 25V369000 (Back Over Prevention) and 23V345000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available.
2023 Mitsubishi Outlander owner, GA, NHTSA complaint 11673574, filed July 15, 2025
Can recall 25V369 make my Outlander a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2022-2024 Mitsubishi Outlander, each return visit should be documented.
This campaign follows an earlier recall for the same issue. A second recall can mean the first remedy failed, and repeated repair attempts on the same defect are the core of most lemon law claims.
Earlier campaigns on these vehicles involving the same component: 23V345000.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Outlander been back to the dealer for this problem?
Call 877-536-6620Other Mitsubishi Outlander recalls
Frequently asked questions about recall 25V369
Is the 25V369000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed June 30, 2025.
How do I know if my Outlander is part of recall 25V369000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Is it legal to drive with a blank backup camera?
Federal safety rules require new vehicles to have a working rearview image, which is why camera failures are recalled. Have it repaired, and use mirrors and extra care until then.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V369000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Mitsubishi. Prior results do not guarantee a similar outcome.