2024 Mercedes-Benz GLC 300 Differential Recall (24V862)

Recall 24V862 at a glance

What is wrong with the 2024 Mercedes-Benz GLC 300 in recall 24V862?

The bolts that secure the rear axle differential to the rear axle carrier may come loose, which can result in a separation of the drive shaft from the rear axle differential.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 GLC 300 4MATIC, and S 580 4MATIC vehicles. The bolts that secure the rear axle differential to the rear axle carrier may come loose, which can result in a separation of the drive shaft from the rear axle differential.

Is it safe to drive a 2024 GLC 300 with recall 24V862?

NHTSA has not told owners to stop driving, but the risk is real: Driveshaft separation can cause a loss of drive power, increasing the risk of a crash.

NHTSA describes the risk this way: Driveshaft separation can cause a loss of drive power, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your GLC 300 shows warning lights or behaves differently in a way that involves the differential unit, have it checked before driving further.

Which vehicles are included in recall 24V862?

Recall 24V862 covers 3 vehicles: 2024 Mercedes-Benz GLC 300; 2024 Mercedes-Benz S 580 4MATIC.

NHTSA lists 3 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLC 300 differential recall?

Yes. Dealers will repair the rear axle differential bolt connection as necessary, free of charge.

Dealers will repair the rear axle differential bolt connection as necessary, free of charge. Owner notification letters were mailed January 10, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024120005.

When was recall 24V862 announced?

Mercedes-Benz USA, LLC reported recall 24V862 to NHTSA on November 15, 2024. NHTSA lists the owner letter date as January 10, 2025.

This recall was filed 22 months ago. If your GLC 300 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLC 300 is part of recall 24V862?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V862 is open on your GLC 300, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V862000 is open on your GLC 300, it will be listed there, along with Mercedes-Benz recall number 2024120005. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should GLC 300 owners do about recall 24V862?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V862000 applies to your GLC 300.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any differential unit symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are GLC 300 owners reporting to NHTSA?

Owners have filed 24 complaints with NHTSA about these vehicles since 2020, 7 of them about the transmission.

NHTSA’s public complaint database lists 24 owner complaints filed since 2020 for the vehicles in this recall, and 7 of them involve the transmission. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Mercedes-Benz GLC 300: 21 complaints in total, 5 about the transmission
• 2024 Mercedes-Benz S 580 4MATIC: 3 complaints in total, 2 about the transmission

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

I am reporting a recurring transmission/drivability issue with my 2024 Mercedes-Benz S580. The vehicle has been experiencing a harsh, abnormal shift between approximately 3rd and 4th gear at around 25–35 mph during normal acceleration. The shift feels like a sudden jerk or hesitation and does not feel consistent with normal operation.

2024 Mercedes-Benz S 580 4MATIC owner, CA, NHTSA complaint 11719416, filed February 20, 2026

I am writing to report a critical safety issue with my 2024 Mercedes-Benz GLC300, VIN: [XXX] , which I purchased on [XXX], from Mercedes-Benz of Walnut Creek, CA, with 9,500 miles. On [XXX], while driving on [XXX], the vehicle suddenly lost power, the transmission downshifted to 2nd gear, and the accelerator became unresponsive.

2024 Mercedes-Benz GLC 300 owner, CA, NHTSA complaint 11647082, filed March 7, 2025

•Incident Details: •Both sudden shutdown incidents •“12V Battery” warning (first incident) •“Stop – Switch Off Vehicle” warning (second incident) •That it happened with children in the car on a tollway Safety Concerns: •Loss of power steering/braking •Risk of collision •Repeated failures on a 1-year-old vehicle…

2024 Mercedes-Benz GLC 300 owner, TX, NHTSA complaint 11677934, filed August 2, 2025

Can recall 24V862 make my GLC 300 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this differential unit recall means their GLC 300 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Transmission problems tend to come back. Harsh shifts, slipping, delayed engagement and sudden loss of drive power often return after a dealer reflashes software or replaces a part, and each return trip to the dealer is another repair attempt on the record.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Mercedes-Benz GLC 300 has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the GLC 300 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V862