2023 Mercedes-Benz GLC 300 Seat Fastener Recall (24V808)

Recall 24V808 at a glance

What is wrong with the 2023 Mercedes-Benz GLC 300 in recall 24V808?

The driver's and front passenger seat rail may have been incorrectly attached to the vehicle body.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 GLC 300 and GLC 300 4MATIC vehicles. The driver's and front passenger seat rail may have been incorrectly attached to the vehicle body.

Is it safe to drive a 2023 GLC 300 with recall 24V808?

NHTSA has not told owners to stop driving, but the risk is real: An incorrectly attached seat may not properly restrain the driver during a crash, increasing the risk of injury.

NHTSA describes the risk this way: An incorrectly attached seat may not properly restrain the driver during a crash, increasing the risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the critical fasteners.

Which vehicles are included in recall 24V808?

Recall 24V808 covers 7 vehicles: 2023 Mercedes-Benz GLC 300.

NHTSA lists 7 vehicles in this campaign, built April 25, 2023 to May 15, 2023. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLC 300 seat fastener recall?

Yes. Dealers will inspect the bolt connection and tighten the bolts between the driver and front passenger seat rail and the vehicle body, free of charge.

Dealers will inspect the bolt connection and tighten the bolts between the driver and front passenger seat rail and the vehicle body, free of charge. Owner notification letters were mailed December 4, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

When was recall 24V808 announced?

Mercedes-Benz USA, LLC reported recall 24V808 to NHTSA on October 25, 2024. NHTSA lists the owner letter date as December 4, 2024.

This recall was filed 23 months ago, and vehicles were built over a span of 20 days. If your GLC 300 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLC 300 is part of recall 24V808?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V808 is open on your GLC 300, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023 GLC 300 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should GLC 300 owners do about recall 24V808?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V808000 applies to your GLC 300.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any critical fasteners symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are GLC 300 owners reporting to NHTSA?

Owners have filed 55 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V808 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 55 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz GLC 300: 55 complaints in total, 0 about the body, doors and seats

Can recall 24V808 make my GLC 300 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V808000 does not automatically make your GLC 300 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the GLC 300 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V808