2024 Mazda CX-90 Pedestrian Alert Sound Recall (23V553)

Recall 23V553 at a glance

What is wrong with the 2024 Mazda CX-90 in recall 23V553?

Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds.

Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

Is it safe to drive a 2024 CX-90 with recall 23V553?

NHTSA has not told owners to stop driving, but the risk is real: Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.

NHTSA describes the risk this way: Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.

There is no do-not-drive order on this campaign. If your CX-90 shows warning lights or behaves differently in a way that involves the external and pedestrian alert, have it checked before driving further.

Which vehicles are included in recall 23V553?

Recall 23V553 covers 17,600 vehicles: 2024 Mazda CX-90.

NHTSA lists 17,600 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the CX-90 pedestrian alert sound recall?

Yes. Dealers will update the AVAS ISB amplifier software, free of charge.

Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.

When was recall 23V553 announced?

Mazda Motor Corp. reported recall 23V553 to NHTSA on August 4, 2023. NHTSA lists the owner letter date as September 18, 2023.

This recall was filed 38 months ago. If your CX-90 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my CX-90 is part of recall 23V553?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V553 is open on your CX-90, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V553000 is open on your CX-90, it will be listed there, along with Mazda recall number 6123H. You can also ask any Mazda dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should CX-90 owners do about recall 23V553?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V553000 applies to your CX-90.
2. Book the recall appointment with any authorized Mazda dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are CX-90 owners reporting to NHTSA?

Owners have filed 345 complaints with NHTSA about these vehicles since 2020, 1 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 23V553 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 345 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Mazda CX-90: 345 complaints in total, 1 about the rearview camera

A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):

The contact owns a 2024 Mazda CX-90. The contact stated while driving the same day the vehicle was purchased, the message "Telematics Malfunction" was displayed. The vehicle was taken to the local dealer, where the message was cleared; however, the failure persisted.

2024 Mazda CX-90 owner, ID, NHTSA complaint 11572115, filed February 15, 2024

Can recall 23V553 make my CX-90 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this external and pedestrian alert recall means their CX-90 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2024 Mazda CX-90, each return visit should be documented.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the CX-90 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V553