2021 Mazda CX-30 Hatchback and Liftgate Recall (21V086)

Recall 21V086 at a glance

What is wrong with the 2021 Mazda CX-30 in recall 21V086?

When fully opened, the power liftgate may partially lower unexpectedly when the vehicle is parked facing uphill on a slope.

Mazda North American Operations (Mazda) is recalling certain 2020-2021 CX-30 vehicles. When fully opened, the power liftgate may partially lower unexpectedly when the vehicle is parked facing uphill on a slope.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Is it safe to drive a 2021 CX-30 with recall 21V086?

NHTSA has not told owners to stop driving, but the risk is real: If the power liftgate unexpectedly lowers while a person is accessing the rear storage area of the vehicle, it can increase their risk of injury.

NHTSA describes the risk this way: If the power liftgate unexpectedly lowers while a person is accessing the rear storage area of the vehicle, it can increase their risk of injury.

There is no do-not-drive order on this campaign. If your CX-30 shows warning lights or behaves differently in a way that involves the hatchback and liftgate, have it checked before driving further.

Which vehicles are included in recall 21V086?

Recall 21V086 covers 13,857 vehicles: 2021 Mazda CX-30.

NHTSA lists 13,857 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the CX-30 hatchback and liftgate recall?

Yes. Mazda will notify owners, and dealers will update the power liftgate control module software and inspect the serial number of the power liftgate drive unit, replacing it if necessary, free of charge.

Mazda will notify owners, and dealers will update the power liftgate control module software and inspect the serial number of the power liftgate drive unit, replacing it if necessary, free of charge. The recall began April 8, 2021. Owners may contact Mazda customer service at 1-800-222-5500 option 4. Mazda's number for this recall is 4621B.

When was recall 21V086 announced?

Mazda Motor Corp. reported recall 21V086 to NHTSA on February 18, 2021.

This recall was filed 68 months ago. If your CX-30 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my CX-30 is part of recall 21V086?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 21V086 is open on your CX-30, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2021 CX-30 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should CX-30 owners do about recall 21V086?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 21V086000 applies to your CX-30.
2. Book the recall appointment with any authorized Mazda dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the hatchback and liftgate happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are CX-30 owners reporting to NHTSA?

Owners have filed 101 complaints with NHTSA about these vehicles since 2020, 2 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 21V086 was reported (2) to say whether the fix is holding.

NHTSA’s public complaint database lists 101 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Mazda CX-30: 101 complaints in total, 2 about the body, doors and seats

Here is what some owners told NHTSA, in their own words (excerpts, unverified):

-Driver seatbelt retractor has failed. Will no longer retract and it is available for inspection. -Safety is compromised due to pretensioner will not function in the event of a collision. Seatbelt will not perform as designed. -I have not taken the vehicle into the dealer but will be doing so.

2021 Mazda CX-30 owner, AZ, NHTSA complaint 11643631, filed February 19, 2025

Can recall 21V086 make my CX-30 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Body and latch defects on the 2021 Mazda CX-30 may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021 Mazda CX-30 has needed other repairs for the same defect, those visits count toward a lemon law claim.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 21V086