2024-2025 Kia EV9 Electrical Software Recall (24V757)
Kia America, Inc. · 14,163 vehicles · Reported October 10, 2024
Kia America, Inc. is recalling 14,163 2024-2025 Kia EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays." An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash. The fix is an over-the-air software update.
Recall 24V757 at a glance
| NHTSA campaign number | 24V757000 |
|---|---|
| Manufacturer recall number | SC326 |
| Date reported to NHTSA | October 10, 2024 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2024-2025 Kia EV9 |
| Units affected | 14,163 |
| Build dates | September 25, 2023 to May 27, 2024 |
| Component | Electrical System > Software |
| Safety risk | An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash. |
| Fix | Over-the-air software update |
What is wrong with the 2024-2025 Kia EV9 in recall 24V757?
Due to a software error, the instrument panel screen may fail.
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Is it safe to drive a 2024-2025 EV9 with recall 24V757?
NHTSA has not told owners to stop driving, but the risk is real: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
NHTSA describes the risk this way: An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the software.
Which vehicles are included in recall 24V757?
Recall 24V757 covers 14,163 vehicles: 2024-2025 Kia EV9.
NHTSA lists 14,163 vehicles in this campaign, built September 25, 2023 to May 27, 2024. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024-2025 | Kia | EV9 |
What is the fix for the EV9 electrical software recall?
Yes. The fix is an over-the-air software update.
The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
When was recall 24V757 announced?
Kia America, Inc. reported recall 24V757 to NHTSA on October 10, 2024. NHTSA lists the owner letter date as October 25, 2024.
| Date | What happened |
|---|---|
| September 25, 2023 | First affected vehicle built (per Kia America, Inc.'s filing). |
| May 27, 2024 | Last affected vehicle built. |
| October 10, 2024 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V757000. |
| October 25, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 24 months ago, and vehicles were built over a span of 245 days. If your EV9 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my EV9 is part of recall 24V757?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V757 is open on your EV9, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V757000 is open on your EV9, it will be listed there, along with Kia recall number SC326. You can also ask any Kia dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should EV9 owners do about recall 24V757?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V757000 applies to your EV9.
- Book the recall appointment with any authorized Kia dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are EV9 owners reporting to NHTSA?
Owners have filed 226 complaints with NHTSA about these vehicles since 2020, 103 of them about the electrical system.
Since recall 24V757 was reported on October 10, 2024, owners have filed 58 complaints with NHTSA about the electrical system on these vehicles. 7 of them (12%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the electrical system and were received on or after October 10, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related electrical system issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 226 owner complaints filed since 2020 for the vehicles in this recall, and 103 of them involve the electrical system. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Kia EV9: 207 complaints in total, 100 about the electrical system
- 2025 Kia EV9: 19 complaints in total, 3 about the electrical system
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
I am told my car did have the software update for the instrument display but I still experienced issue where I turn on the car and the display in the middle is completely black except it shows D for the gear I am in.
2024 Kia EV9 owner, CA, NHTSA complaint 11635659, filed January 13, 2025
Main gauge cluster display blank. No speed info, charge info, etc.
2024 Kia EV9 owner, FL, NHTSA complaint 11638603, filed January 26, 2025
The blank screen software recall has not fixed the screen that goes blank. It is still happening. This was after a dealership visit to address the recalls.
2024 Kia EV9 owner, CA, NHTSA complaint 11642401, filed February 13, 2025
Can recall 24V757 make my EV9 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Electrical faults are hard to diagnose, so dealers often try several fixes before one works, if one works at all. That pattern of repeat visits for the same software problem is common in lemon law claims.
This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2024-2025 Kia EV9 to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the EV9 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your EV9 been back to the dealer for this problem?
Call 877-536-6620Other Kia EV9 recalls
Frequently asked questions about recall 24V757
Did the recall 24V757 fix work?
Since recall 24V757 was reported on October 10, 2024, owners have filed 58 complaints with NHTSA about the electrical system on these vehicles. 7 of them (12%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 25, 2024.
Is the 24V757000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my EV9 is part of recall 24V757000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V757000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.