2024 Kia EV9 Body Ceiling Recall (24V400)
Kia America, Inc. · 2,401 vehicles · Reported June 4, 2024
Kia America, Inc. is recalling 2,401 2024 Kia EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact." A headliner with inadequate impact protection increases the risk of injury during a crash. Dealers will make the repair free of charge.
Recall 24V400 at a glance
| NHTSA campaign number | 24V400000 |
|---|---|
| Manufacturer recall number | SC317 |
| Date reported to NHTSA | June 4, 2024 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2024 Kia EV9 |
| Units affected | 2,401 |
| Build dates | September 25, 2023 to March 21, 2024 |
| Component | Structure > Interior Panels > Ceiling |
| Safety risk | A headliner with inadequate impact protection increases the risk of injury during a crash. |
| Fix | Available at dealers |
What is wrong with the 2024 Kia EV9 in recall 24V400?
The headliner may not adequately protect passengers from impact in a crash.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Is it safe to drive a 2024 EV9 with recall 24V400?
NHTSA has not told owners to stop driving, but the risk is real: A headliner with inadequate impact protection increases the risk of injury during a crash.
NHTSA describes the risk this way: A headliner with inadequate impact protection increases the risk of injury during a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the ceiling.
Which vehicles are included in recall 24V400?
Recall 24V400 covers 2,401 vehicles: 2024 Kia EV9.
NHTSA lists 2,401 vehicles in this campaign, built September 25, 2023 to March 21, 2024. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Kia | EV9 |
What is the fix for the EV9 body ceiling recall?
Yes. Dealers will replace the impact absorbing plates mounted on the headliner, free of charge.
Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
When was recall 24V400 announced?
Kia America, Inc. reported recall 24V400 to NHTSA on June 4, 2024. NHTSA lists the owner letter date as July 30, 2024.
| Date | What happened |
|---|---|
| September 25, 2023 | First affected vehicle built (per Kia America, Inc.'s filing). |
| March 21, 2024 | Last affected vehicle built. |
| June 4, 2024 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V400000. |
| July 30, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 28 months ago, and vehicles were built over a span of 178 days. If your EV9 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my EV9 is part of recall 24V400?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V400 is open on your EV9, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V400000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should EV9 owners do about recall 24V400?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V400000 applies to your EV9.
- Book the recall appointment with any authorized Kia dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the ceiling happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are EV9 owners reporting to NHTSA?
Owners have filed 207 complaints with NHTSA about these vehicles since 2020, 11 of them about the body, doors and seats.
Since recall 24V400 was reported on June 4, 2024, owners have filed 11 complaints with NHTSA about the body, doors and seats on these vehicles. 3 of them (27%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the body, doors and seats and were received on or after June 4, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related body, doors and seats issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 207 owner complaints filed since 2020 for the vehicles in this recall, and 11 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Kia EV9: 207 complaints in total, 11 about the body, doors and seats
Examples of what owners have reported to NHTSA (unverified excerpts):
Started around mid December, the driver's seat makes a clunking sound as you go around especially left-hand corners. AND recently, I can feel the seat shift/move as well.
2024 Kia EV9 owner, VA, NHTSA complaint 11638572, filed January 25, 2025
The contact owns a 2024 Kia EV9. The contact stated while driving at various speeds, the middle-row passenger’s side seat failed to remain secured. The contact stated that due to the failure the middle row passenger seated in the seat was moving forwards and backwards because the seat failed to remain secured.
2024 Kia EV9 owner, CA, NHTSA complaint 11642002, filed February 11, 2025
During left turns the driver's seat will shift right abruptly causing the driver to feel unsafe. This happens repeatedly and consistently while driving, but only while turning left. I've taken this issue to the dealer who replicated it, but did nothing.
2024 Kia EV9 owner, VA, NHTSA complaint 11648534, filed March 16, 2025
Can recall 24V400 make my EV9 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 Kia EV9 has needed other repairs for the same defect, those visits count toward a lemon law claim.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your EV9 been back to the dealer for this problem?
Call 877-536-6620Other Kia EV9 recalls
Frequently asked questions about recall 24V400
Did the recall 24V400 fix work?
Since recall 24V400 was reported on June 4, 2024, owners have filed 11 complaints with NHTSA about the body, doors and seats on these vehicles. 3 of them (27%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed July 30, 2024.
Is the 24V400000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my EV9 is part of recall 24V400000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V400000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.