2024 Kia EV9 Parking Brake Software Recall (24V693)
Kia America, Inc. · 12,400 vehicles · Reported September 17, 2024
Kia America, Inc. is recalling 12,400 2024 Kia EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances. A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash. Dealers will make the repair free of charge.
Recall 24V693 at a glance
| NHTSA campaign number | 24V693000 |
|---|---|
| Manufacturer recall number | SC324 |
| Date reported to NHTSA | September 17, 2024 |
| Manufacturer | Kia America, Inc. |
| Vehicles | 2024 Kia EV9 |
| Units affected | 12,400 |
| Build dates | September 25, 2023 to May 28, 2024 |
| Component | Parking Brake > Electrical > Control Module > Software |
| Safety risk | A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2024 Kia EV9 in recall 24V693?
A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Is it safe to drive a 2024 EV9 with recall 24V693?
NHTSA has not told owners to stop driving, but the risk is real: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
NHTSA describes the risk this way: A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
There is no do-not-drive order on this campaign. If your EV9 shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 24V693?
Recall 24V693 covers 12,400 vehicles: 2024 Kia EV9.
NHTSA lists 12,400 vehicles in this campaign, built September 25, 2023 to May 28, 2024. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2024 | Kia | EV9 |
What is the fix for the EV9 parking brake software recall?
Yes. Dealers will update the integrated electronic brake software, free of charge.
Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
When was recall 24V693 announced?
Kia America, Inc. reported recall 24V693 to NHTSA on September 17, 2024. NHTSA lists the owner letter date as October 4, 2024.
| Date | What happened |
|---|---|
| September 25, 2023 | First affected vehicle built (per Kia America, Inc.'s filing). |
| May 28, 2024 | Last affected vehicle built. |
| September 17, 2024 | Kia America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V693000. |
| October 4, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 24 months ago, and vehicles were built over a span of 246 days. If your EV9 was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my EV9 is part of recall 24V693?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V693 is open on your EV9, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V693000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should EV9 owners do about recall 24V693?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V693000 applies to your EV9.
- Book the recall appointment with any authorized Kia dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are EV9 owners reporting to NHTSA?
Owners have filed 207 complaints with NHTSA about these vehicles since 2020, 9 of them about the brakes.
Since recall 24V693 was reported on September 17, 2024, owners have filed 8 complaints with NHTSA about the brakes on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the brakes and were received on or after September 17, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related brakes issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 207 owner complaints filed since 2020 for the vehicles in this recall, and 9 of them involve the brakes. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Kia EV9: 207 complaints in total, 9 about the brakes
Examples of what owners have reported to NHTSA (unverified excerpts):
I brought the vehicle in to have recalls addressed on 12/30/24. Starting the next day we noticed the car was weaving without any steering, but thought it might have been icy road conditions and waited to see if it reoccured. The car has since weaved intermittently, but has righted itself after releasing the accelerator.
2024 Kia EV9 owner, IN, NHTSA complaint 11636392, filed January 16, 2025
Vehicle was stored in a closed garage prior to operation. I started the vehicle and began to back out of the garage into the driveway. After approximately 3-5 feet of movement backward, several yellow warning icons illuminated on the dashboard and the vehicle's brakes stopped functioning. The vehicle free-rolled several feet down the driveway.
2024 Kia EV9 owner, CA, NHTSA complaint 11639470, filed January 29, 2025
Parking brake remains engaged when driving after parking Must manually reset parking brake because the brake doesn’t release automatically after – as designed…
2024 Kia EV9 owner, OH, NHTSA complaint 11639989, filed January 31, 2025
Can recall 24V693 make my EV9 a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
Brake defects are safety defects. California's lemon law presumption can apply after two repair attempts for a defect likely to cause death or serious injury, when the manufacturer has been notified directly.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the EV9 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your EV9 been back to the dealer for this problem?
Call 877-536-6620Other Kia EV9 recalls
Frequently asked questions about recall 24V693
Did the recall 24V693 fix work?
Since recall 24V693 was reported on September 17, 2024, owners have filed 8 complaints with NHTSA about the brakes on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed October 4, 2024.
Is the 24V693000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my EV9 is part of recall 24V693000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V693000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Kia. Prior results do not guarantee a similar outcome.