2023-2024 Jeep Grand Cherokee Head Restraint Recall (25V472)
Chrysler (FCA US, LLC) · 121,398 vehicles · Reported July 17, 2025
Chrysler (FCA US, LLC) is recalling 121,398 2023-2024 Jeep Grand Cherokee; 2023-2024 Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints." Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash. Dealers will make the repair free of charge.
Recall 25V472 at a glance
| NHTSA campaign number | 25V472000 |
|---|---|
| Manufacturer recall number | 20C |
| Date reported to NHTSA | July 17, 2025 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2023-2024 Jeep Grand Cherokee; 2023-2024 Jeep Grand Cherokee L |
| Units affected | 121,398 |
| Component | Seats > Mid / Rear Assembly > Head Restraint |
| Safety risk | Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash. |
| Fix | Available at dealers |
What is wrong with the 2023-2024 Jeep Grand Cherokee in recall 25V472?
The second-row seat head restraints may not lock in the upright position.
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Is it safe to drive a 2023-2024 Grand Cherokee with recall 25V472?
NHTSA has not told owners to stop driving, but the risk is real: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
NHTSA describes the risk this way: Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
There is no do-not-drive order on this campaign. If your Grand Cherokee shows warning lights or behaves differently in a way that involves the head restraint, have it checked before driving further.
Which vehicles are included in recall 25V472?
Recall 25V472 covers 121,398 vehicles: 2023-2024 Jeep Grand Cherokee; 2023-2024 Jeep Grand Cherokee L.
NHTSA lists 121,398 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023-2024 | Jeep | Grand Cherokee |
| 2023-2024 | Jeep | Grand Cherokee L |
What is the fix for the Grand Cherokee head restraint recall?
Yes. Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge.
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
When was recall 25V472 announced?
Chrysler (FCA US, LLC) reported recall 25V472 to NHTSA on July 17, 2025. NHTSA lists the owner letter date as September 5, 2025.
| Date | What happened |
|---|---|
| May 2, 2024 | Last affected vehicle built. |
| July 17, 2025 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 25V472000. |
| September 5, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 14 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Grand Cherokee is part of recall 25V472?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V472 is open on your Grand Cherokee, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V472000 is open on your Grand Cherokee, it will be listed there, along with Jeep recall number 20C. You can also ask any Jeep dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Grand Cherokee owners do about recall 25V472?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V472000 applies to your Grand Cherokee.
- Book the recall appointment with any authorized Jeep dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the head restraint happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Grand Cherokee owners reporting to NHTSA?
Owners have filed 764 complaints with NHTSA about these vehicles since 2020, 14 of them about the body, doors and seats.
Since recall 25V472 was reported on July 17, 2025, owners have filed 12 complaints with NHTSA about the body, doors and seats on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the body, doors and seats and were received on or after July 17, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related body, doors and seats issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 764 owner complaints filed since 2020 for the vehicles in this recall, and 14 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Jeep Grand Cherokee: 388 complaints in total, 6 about the body, doors and seats
- 2024 Jeep Grand Cherokee: 242 complaints in total, 3 about the body, doors and seats
- 2023 Jeep Grand Cherokee L: 93 complaints in total, 4 about the body, doors and seats
- 2024 Jeep Grand Cherokee L: 41 complaints in total, 1 about the body, doors and seats
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs.
2024 Jeep Grand Cherokee owner, NY, NHTSA complaint 11712415, filed January 21, 2026
Involved in a motor vehicle accident front end damage with all airbags deployed.
2024 Jeep Grand Cherokee owner, MA, NHTSA complaint 11735648, filed May 4, 2026
Randomly, the passenger and driver seat’s lumbar and massaging features power on. In the case of the lumbar systems, they inflate to the point of rupture, resulting to damage in the seating surface and the delamination of the rear seat panel. All of this occurred while driving.
2024 Jeep Grand Cherokee L owner, GA, NHTSA complaint 11686710, filed September 11, 2025
Can recall 25V472 make my Grand Cherokee a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 25V472000 does not automatically make your Grand Cherokee a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Body and latch defects on the 2023-2024 Jeep Grand Cherokee may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023-2024 Jeep Grand Cherokee has needed other repairs for the same defect, those visits count toward a lemon law claim.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Grand Cherokee went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Grand Cherokee been back to the dealer for this problem?
Call 877-536-6620Other Jeep Grand Cherokee recalls
Frequently asked questions about recall 25V472
Did the recall 25V472 fix work?
Since recall 25V472 was reported on July 17, 2025, owners have filed 12 complaints with NHTSA about the body, doors and seats on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed September 5, 2025.
Is the 25V472000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Grand Cherokee is part of recall 25V472000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V472000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.