2022-2024 Jeep Grand Cherokee Side Air Bag Recall (24V897)
Chrysler (FCA US, LLC) · 14 vehicles · Reported November 27, 2024
Chrysler (FCA US, LLC) is recalling 14 2022-2024 Jeep Grand Cherokee; 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection." An air bag that does not deploy during a crash increases the risk of injury. Dealers will make the repair free of charge.
Recall 24V897 at a glance
| NHTSA campaign number | 24V897000 |
|---|---|
| Manufacturer recall number | B3B |
| Date reported to NHTSA | November 27, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2022-2024 Jeep Grand Cherokee; 2021-2024 Jeep Grand Cherokee L |
| Units affected | 14 |
| Component | Air Bags > Side / Window |
| Safety risk | An air bag that does not deploy during a crash increases the risk of injury. |
| Fix | Available at dealers |
What is wrong with the 2022-2024 Jeep Grand Cherokee in recall 24V897?
An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying.
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
Is it safe to drive a 2022-2024 Grand Cherokee with recall 24V897?
NHTSA has not told owners to stop driving, but the risk is real: An air bag that does not deploy during a crash increases the risk of injury.
NHTSA describes the risk this way: An air bag that does not deploy during a crash increases the risk of injury.
There is no do-not-drive order on this campaign. If your Grand Cherokee shows warning lights or behaves differently in a way that involves the side and window, have it checked before driving further.
Which vehicles are included in recall 24V897?
Recall 24V897 covers 14 vehicles: 2022-2024 Jeep Grand Cherokee; 2021-2024 Jeep Grand Cherokee L.
NHTSA lists 14 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2022-2024 | Jeep | Grand Cherokee |
| 2021-2024 | Jeep | Grand Cherokee L |
What is the fix for the Grand Cherokee side air bag recall?
Yes. Dealers secured the connector, free of charge.
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
When was recall 24V897 announced?
Chrysler (FCA US, LLC) reported recall 24V897 to NHTSA on November 27, 2024. NHTSA lists the owner letter date as December 17, 2024.
| Date | What happened |
|---|---|
| November 27, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V897000. |
| December 17, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 22 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Grand Cherokee is part of recall 24V897?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V897 is open on your Grand Cherokee, it will be listed there.
The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2022-2024 Grand Cherokee vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.
What should Grand Cherokee owners do about recall 24V897?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V897000 applies to your Grand Cherokee.
- Call a Jeep dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the side and window happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Grand Cherokee owners reporting to NHTSA?
Owners have filed 1,179 complaints with NHTSA about these vehicles since 2020, 33 of them about the air bags.
Since recall 24V897 was reported on November 27, 2024, owners have filed 26 complaints with NHTSA about the air bags on these vehicles. 3 of them (12%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the air bags and were received on or after November 27, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related air bags issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 1,179 owner complaints filed since 2020 for the vehicles in this recall, and 33 of them involve the air bags. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Jeep Grand Cherokee: 388 complaints in total, 10 about the air bags
- 2022 Jeep Grand Cherokee: 261 complaints in total, 8 about the air bags
- 2024 Jeep Grand Cherokee: 242 complaints in total, 1 about the air bags
- 2023 Jeep Grand Cherokee L: 93 complaints in total, 3 about the air bags
- 2021 Jeep Grand Cherokee L: 81 complaints in total, 3 about the air bags
- 2022 Jeep Grand Cherokee L: 73 complaints in total, 4 about the air bags
- 2024 Jeep Grand Cherokee L: 41 complaints in total, 4 about the air bags
Here is what some owners told NHTSA, in their own words (excerpts, unverified):
The contact owns a 2024 Jeep Grand Cherokee L. The contact stated while operating the vehicle, the air bag warning light and SOS warning light was intermittently displayed. During the failure, the windshield wipers and turn signals became inoperable.
2024 Jeep Grand Cherokee L owner, OK, NHTSA complaint 11655743, filed April 21, 2025
This accident did not trigger ANY safety features for my vehicle. No: Automatic Emergency Breaking Forward Collision Warning Air Bag Deployment SOS activation.
2024 Jeep Grand Cherokee L owner, ND, NHTSA complaint 11685499, filed September 6, 2025
No warning lamps were displayed relating to the recall. I was hit from behind while driving between 60 and 70MPH. I lost control and spun around twice before violently hitting a guard rail, perpendicular to the driver's side of my vehicle. The side/door airbags failed to deploy.
2024 Jeep Grand Cherokee L owner, NC, NHTSA complaint 11749636, filed July 10, 2026
Can recall 24V897 make my Grand Cherokee a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Recall 24V897000 does not automatically make your Grand Cherokee a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?
Air bag defects are hidden until the moment they matter most. A recall repair may replace an inflator or sensor, but if warning lights return or the system faults again, that is a repeat repair for a safety defect.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2022-2024 Jeep Grand Cherokee has needed other repairs for the same defect, those visits count toward a lemon law claim.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Grand Cherokee been back to the dealer for this problem?
Call 877-536-6620Other Jeep Grand Cherokee recalls
Frequently asked questions about recall 24V897
Did the recall 24V897 fix work?
Since recall 24V897 was reported on November 27, 2024, owners have filed 26 complaints with NHTSA about the air bags on these vehicles. 3 of them (12%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed December 17, 2024.
Is the 24V897000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Grand Cherokee is part of recall 24V897000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
What if my air bag light stays on after the recall repair?
Go back to the dealer. A warning light that returns means the system may not deploy correctly, and the visit is another repair attempt for a safety defect.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V897000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.