2021-2023 Jeep Grand Cherokee Upper Ball Joint Recall (24V132)
Chrysler (FCA US, LLC) · 338,238 vehicles · Reported February 22, 2024
Chrysler (FCA US, LLC) is recalling 338,238 2021-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control. A loss of vehicle control increases the risk of a crash. Dealers will make the repair free of charge.
Recall 24V132 at a glance
| NHTSA campaign number | 24V132000 |
|---|---|
| Manufacturer recall number | 10B |
| Date reported to NHTSA | February 22, 2024 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Vehicles | 2021-2023 Jeep Grand Cherokee |
| Units affected | 338,238 |
| Component | Suspension > Front > Control Arm > Upper Ball Joint |
| Safety risk | A loss of vehicle control increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2021-2023 Jeep Grand Cherokee in recall 24V132?
The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Is it safe to drive a 2021-2023 Grand Cherokee with recall 24V132?
NHTSA has not told owners to stop driving, but the risk is real: A loss of vehicle control increases the risk of a crash.
NHTSA describes the risk this way: A loss of vehicle control increases the risk of a crash.
NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the upper ball joint.
Which vehicles are included in recall 24V132?
Recall 24V132 covers 338,238 vehicles: 2021-2023 Jeep Grand Cherokee.
NHTSA lists 338,238 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2021-2023 | Jeep | Grand Cherokee |
What is the fix for the Grand Cherokee upper ball joint recall?
Yes. Dealers will replace the upper control arm pinch bolts, free of charge.
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
When was recall 24V132 announced?
Chrysler (FCA US, LLC) reported recall 24V132 to NHTSA on February 22, 2024. NHTSA lists the owner letter date as April 2, 2024.
| Date | What happened |
|---|---|
| February 22, 2024 | Chrysler (FCA US, LLC) filed the defect report with NHTSA; NHTSA assigned campaign 24V132000. |
| April 2, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 31 months ago. If your Grand Cherokee was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Grand Cherokee is part of recall 24V132?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V132 is open on your Grand Cherokee, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V132000 is open on your Grand Cherokee, it will be listed there, along with Jeep recall number 10B. You can also ask any Jeep dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Grand Cherokee owners do about recall 24V132?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V132000 applies to your Grand Cherokee.
- Book the recall appointment with any authorized Jeep dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any upper ball joint symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Grand Cherokee owners reporting to NHTSA?
Owners have filed 1,054 complaints with NHTSA about these vehicles since 2020, 124 of them about the suspension, wheels and tires.
Since recall 24V132 was reported on February 22, 2024, owners have filed 85 complaints with NHTSA about the suspension, wheels and tires on these vehicles. 7 of them (8%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the suspension, wheels and tires and were received on or after February 22, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related suspension, wheels and tires issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 1,054 owner complaints filed since 2020 for the vehicles in this recall, and 124 of them involve the suspension, wheels and tires. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2021 Jeep Grand Cherokee: 405 complaints in total, 36 about the suspension, wheels and tires
- 2023 Jeep Grand Cherokee: 388 complaints in total, 65 about the suspension, wheels and tires
- 2022 Jeep Grand Cherokee: 261 complaints in total, 23 about the suspension, wheels and tires
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
Lower control bushings and Main battery Bushings wearing causing noise Yes took vehicle to Jeep Dealership Jeep Dealership did a diagnostic and checks the lower bushings Warning for Stop/Start Service and started this Month…
2022 Jeep Grand Cherokee owner, NC, NHTSA complaint 11658657, filed May 3, 2025
Purchased used 22 GC summit reserve V8 and within hours of leaving dealer I knew something was very wrong with the front suspension.
2022 Jeep Grand Cherokee owner, FL, NHTSA complaint 11665214, filed June 6, 2025
I bought this Jeep new in 2023 and it started making this noise when it had 7000 miles on it. If was normal operational noise, why didn't it have it when it was new? Many owners on Jeep forums (JeepGarage, WLJeepForum, JeepForum, WranglerForum) report: Rattle starts light and worsens with heat soak.
2022 Jeep Grand Cherokee owner, NY, NHTSA complaint 11674116, filed July 16, 2025
Can recall 24V132 make my Grand Cherokee a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this upper ball joint recall means their Grand Cherokee qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
If a suspension or wheel problem on the 2021-2023 Jeep Grand Cherokee returns after the recall work, keep the repair orders. Repeat visits for the same defect are what California's lemon law looks at.
A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2021-2023 Jeep Grand Cherokee has needed other repairs for the same defect, those visits count toward a lemon law claim.
Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Grand Cherokee been back to the dealer for this problem?
Call 877-536-6620Other Jeep Grand Cherokee recalls
Frequently asked questions about recall 24V132
Did the recall 24V132 fix work?
Since recall 24V132 was reported on February 22, 2024, owners have filed 85 complaints with NHTSA about the suspension, wheels and tires on these vehicles. 7 of them (8%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed April 2, 2024.
Is the 24V132000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Grand Cherokee is part of recall 24V132000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V132000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Jeep. Prior results do not guarantee a similar outcome.