2025-2026 Chevrolet Equinox EV Pedestrian Alert Sound Recall (25V878)

Recall 25V878 at a glance

What is wrong with the 2025-2026 Chevrolet Equinox EV in recall 25V878?

The pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds.

General Motors, LLC (GM) is recalling certain 2025-2026 Equinox EV vehicles. The pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Is it safe to drive a 2025-2026 Equinox EV with recall 25V878?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle that does not emit sufficient sound may fail to alert pedestrians of a moving vehicle, increasing the risk of a crash or injury.

NHTSA describes the risk this way: A vehicle that does not emit sufficient sound may fail to alert pedestrians of a moving vehicle, increasing the risk of a crash or injury.

There is no do-not-drive order on this campaign. If your Equinox EV shows warning lights or behaves differently in a way that involves the external and pedestrian alert, have it checked before driving further.

Which vehicles are included in recall 25V878?

Recall 25V878 covers 81,177 vehicles: 2025-2026 Chevrolet Equinox EV.

NHTSA lists 81,177 vehicles in this campaign, built July 22, 2024 to August 12, 2025. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Equinox EV pedestrian alert sound recall?

Yes. The fix is an over-the-air software update.

The body control module software will be updated by a dealer, or through an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 29, 2026. Owners may contact GM customer service at 1-800-222-1020. GM's number for this recall is N252530690. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 18, 2025.

When was recall 25V878 announced?

General Motors, LLC reported recall 25V878 to NHTSA on December 18, 2025. NHTSA lists the owner letter date as January 29, 2026.

This recall was filed 9 months ago, and vehicles were built over a span of 386 days. If your Equinox EV was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Equinox EV is part of recall 25V878?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V878 is open on your Equinox EV, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2025-2026 Equinox EV vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should Equinox EV owners do about recall 25V878?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V878000 applies to your Equinox EV.
2. Call a Chevrolet dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are Equinox EV owners reporting to NHTSA?

Owners have filed 174 complaints with NHTSA about these vehicles since 2020, 1 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 25V878 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 174 owner complaints filed since 2020 for the vehicles in this recall, and 1 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2025 Chevrolet Equinox EV: 163 complaints in total, 1 about the rearview camera
• 2026 Chevrolet Equinox EV: 11 complaints in total, 0 about the rearview camera

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at undisclosed speeds, the glare of the sun entering through the windshield was distracting while driving. Neither a dealer nor an independent mechanic was contacted. The contact stated that after shifting to drive(D), the rearview camera failed to turn off as needed.

2025 Chevrolet Equinox EV owner, IL, NHTSA complaint 11676637, filed July 28, 2025

Can recall 25V878 make my Equinox EV a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 25V878000 does not automatically make your Equinox EV a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2025-2026 Chevrolet Equinox EV, each return visit should be documented.

This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2025-2026 Chevrolet Equinox EV to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V878