2024 Chevrolet Equinox EV Pedestrian Alert Sound Recall (25V639)

Recall 25V639 at a glance

What is wrong with the 2024 Chevrolet Equinox EV in recall 25V639?

The pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds.

General Motors LLC (GM) is recalling certain 2024 Chevrolet Equinox EV vehicles. The pedestrian alert sound system may not produce a sufficient change in volume between the vehicle being stopped and moving at low speeds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

Is it safe to drive a 2024 Equinox EV with recall 25V639?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of injury.

NHTSA describes the risk this way: A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of injury.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the external and pedestrian alert.

Which vehicles are included in recall 25V639?

Recall 25V639 covers 23,700 vehicles: 2024 Chevrolet Equinox EV.

NHTSA lists 23,700 vehicles in this campaign, built August 8, 2023 to August 28, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Equinox EV pedestrian alert sound recall?

Yes. The fix is an over-the-air software update.

The vehicle's body control module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed November 17, 2025. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252527170.

When was recall 25V639 announced?

General Motors, LLC reported recall 25V639 to NHTSA on September 25, 2025. NHTSA lists the owner letter date as November 17, 2025.

This recall was filed 12 months ago, and vehicles were built over a span of 386 days. If your Equinox EV was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Equinox EV is part of recall 25V639?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V639 is open on your Equinox EV, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 25V639000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should Equinox EV owners do about recall 25V639?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V639000 applies to your Equinox EV.
2. Call a Chevrolet dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the external and pedestrian alert happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Equinox EV owners reporting to NHTSA?

Owners have filed 107 complaints with NHTSA about these vehicles since 2020, 3 of them about the driver assistance.

Too few NHTSA complaints about the driver assistance have been filed since recall 25V639 was reported (1) to say whether the fix is holding.

NHTSA’s public complaint database lists 107 owner complaints filed since 2020 for the vehicles in this recall, and 3 of them involve the driver assistance. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Chevrolet Equinox EV: 107 complaints in total, 3 about the driver assistance

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving and attempting to reverse, the brakes unexpectedly engaged. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V639000 (Forward Collision Avoidance). The vehicle was taken to an unknown dealer but was not diagnosed or repaired.

2024 Chevrolet Equinox EV owner, CA, NHTSA complaint 11701736, filed November 26, 2025

While driving on the highway at approximately 60MPH, both display screens went completely blank. The A/C stopped working and radio speakers also stopped working. After about 30 seconds, the system had reset and came back on as if it was the start up sequence.

2024 Chevrolet Equinox EV owner, WA, NHTSA complaint 11636969, filed January 19, 2025

I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene.

2024 Chevrolet Equinox EV owner, MI, NHTSA complaint 11623940, filed November 7, 2024

Can recall 25V639 make my Equinox EV a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Driver assistance systems such as automatic emergency braking, lane keeping and adaptive cruise rely on software and sensors. Phantom braking or a system that shuts off can be dangerous, and these complaints often return after an update.

This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2024 Chevrolet Equinox EV to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.

Earlier campaigns on these vehicles involving the same component: 24V925000.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Equinox EV went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V639