2025 Chevrolet Equinox EV Adaptive Cruise Control Software Recall (25V012)
General Motors, LLC · 2,890 vehicles · Reported January 16, 2025
General Motors, LLC is recalling 2,890 2025 Chevrolet Equinox EV vehicles. The adaptive cruise control may fail to engage the brakes as expected, due to incorrect brake module software. A vehicle that does not automatically brake as expected increases the risk of a crash. Dealers will make the repair free of charge.
Recall 25V012 at a glance
| NHTSA campaign number | 25V012000 |
|---|---|
| Manufacturer recall number | N242481530 |
| Date reported to NHTSA | January 16, 2025 |
| Manufacturer | General Motors, LLC |
| Vehicles | 2025 Chevrolet Equinox EV |
| Units affected | 2,890 |
| Component | Forward Collision Avoidance > Adaptive Cruise Control > Software |
| Safety risk | A vehicle that does not automatically brake as expected increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2025 Chevrolet Equinox EV in recall 25V012?
The adaptive cruise control may fail to engage the brakes as expected, due to incorrect brake module software.
General Motors, LLC (GM) is recalling certain 2025 Chevrolet Equinox EV all-wheel drive electric vehicles. The adaptive cruise control may fail to engage the brakes as expected, due to incorrect brake module software.
Is it safe to drive a 2025 Equinox EV with recall 25V012?
NHTSA has not told owners to stop driving, but the risk is real: A vehicle that does not automatically brake as expected increases the risk of a crash.
NHTSA describes the risk this way: A vehicle that does not automatically brake as expected increases the risk of a crash.
There is no do-not-drive order on this campaign. If your Equinox EV shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.
Which vehicles are included in recall 25V012?
Recall 25V012 covers 2,890 vehicles: 2025 Chevrolet Equinox EV.
NHTSA lists 2,890 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2025 | Chevrolet | Equinox EV |
What is the fix for the Equinox EV adaptive cruise control software recall?
Yes. Dealers will update the software calibration in the brake system control module, free of charge.
Dealers will update the software calibration in the brake system control module, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242481530.
When was recall 25V012 announced?
General Motors, LLC reported recall 25V012 to NHTSA on January 16, 2025. NHTSA lists the owner letter date as February 13, 2025.
| Date | What happened |
|---|---|
| January 16, 2025 | General Motors, LLC filed the defect report with NHTSA; NHTSA assigned campaign 25V012000. |
| February 13, 2025 | Owner notification letters mailed (per NHTSA). |
This recall was filed 20 months ago. If your Equinox EV was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Equinox EV is part of recall 25V012?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V012 is open on your Equinox EV, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 25V012000 is open on your Equinox EV, it will be listed there, along with Chevrolet recall number N242481530. You can also ask any Chevrolet dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Equinox EV owners do about recall 25V012?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 25V012000 applies to your Equinox EV.
- Book the recall appointment with any authorized Chevrolet dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
- Keep a simple log of any software symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.
What are Equinox EV owners reporting to NHTSA?
Owners have filed 163 complaints with NHTSA about these vehicles since 2020, 5 of them about the driver assistance.
Since recall 25V012 was reported on January 16, 2025, owners have filed 5 complaints with NHTSA about the driver assistance on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the driver assistance and were received on or after January 16, 2025, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 1, 2026. Complaints are unverified owner reports and may involve a related driver assistance issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 163 owner complaints filed since 2020 for the vehicles in this recall, and 5 of them involve the driver assistance. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2025 Chevrolet Equinox EV: 163 complaints in total, 5 about the driver assistance
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
When the vehicle is in one pedal mode, and the car drive is switched to reverse, the car moves backwards and does not slow down contrary to one pedal mode which does not move unless the accelerator is depressed and will slow down when in forward drive.
2025 Chevrolet Equinox EV owner, TX, NHTSA complaint 11667286, filed June 16, 2025
Phantom braking at speed: I have experienced more than one alarming instances of "phantom braking at speed" where the vehicle unexpectedly brakes, all wheels locked, and violently skids on the pavement. This is a very alarming occurrence to driver and passengers as well as to drivers of other nearby vehicles.
2025 Chevrolet Equinox EV owner, CA, NHTSA complaint 11684322, filed September 1, 2025
On star Telematics is not working the issue is effecting GPS and most importantly the adaptive driving system including cruise control system. I have stopped using these services to due an intermittent failure while driving. The adaptive cruise will disengage itself. Also the collision avoidance system will initiate braking randomly.
2025 Chevrolet Equinox EV owner, MI, NHTSA complaint 11690100, filed September 27, 2025
Can recall 25V012 make my Equinox EV a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this software recall means their Equinox EV qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
When a driver assistance feature on the 2025 Chevrolet Equinox EV brakes for no reason or stops working, it affects both safety and value. Software fixes do not always hold, which is why repeat repair records matter.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Equinox EV went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Equinox EV been back to the dealer for this problem?
Call 877-536-6620Other Chevrolet Equinox EV recalls
Frequently asked questions about recall 25V012
Did the recall 25V012 fix work?
Since recall 25V012 was reported on January 16, 2025, owners have filed 5 complaints with NHTSA about the driver assistance on these vehicles. 0 of them (0%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed February 13, 2025.
Is the 25V012000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Equinox EV is part of recall 25V012000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 25V012000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Chevrolet. Prior results do not guarantee a similar outcome.