2024 BMW X5 Dashboard Recall (24V138)

Recall 24V138 at a glance

What is wrong with the 2024 BMW X5 in recall 24V138?

The instrument panel may not have been manufactured properly, which can result in improper air bag deployment or the panel separating during air bag deployment.

BMW of North America, LLC (BMW) is recalling certain 2024 X5 sDrive40i, X5 xDrive40i and X7 xDrive40i vehicles. The instrument panel may not have been manufactured properly, which can result in improper air bag deployment or the panel separating during air bag deployment.

Is it safe to drive a 2024 X5 with recall 24V138?

NHTSA has not told owners to stop driving, but the risk is real: Instrument panel separation during air bag deployment can result in pieces of the panel striking occupants. Improper air bag deployment may not restrain an occupant as intended during a crash. Either of these scenarios can increase the risk of injury.

NHTSA describes the risk this way: Instrument panel separation during air bag deployment can result in pieces of the panel striking occupants. Improper air bag deployment may not restrain an occupant as intended during a crash. Either of these scenarios can increase the risk of injury.

There is no do-not-drive order on this campaign. If your X5 shows warning lights or behaves differently in a way that involves the dashboard, have it checked before driving further.

Which vehicles are included in recall 24V138?

Recall 24V138 covers 8 vehicles: 2024 BMW X5; 2024 BMW X7.

NHTSA lists 8 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the X5 dashboard recall?

Yes. Dealers will replace the instrument panel, free of charge.

Dealers will replace the instrument panel, free of charge. Owner notification letters were mailed April 16, 2024. Owners may contact BMW customer service at 1-800-525-7417.

When was recall 24V138 announced?

BMW of North America, LLC reported recall 24V138 to NHTSA on February 23, 2024. NHTSA lists the owner letter date as April 16, 2024.

This recall was filed 31 months ago. If your X5 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my X5 is part of recall 24V138?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V138 is open on your X5, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 X5 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should X5 owners do about recall 24V138?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V138000 applies to your X5.
2. Call a BMW dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any dashboard symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are X5 owners reporting to NHTSA?

Owners have filed 207 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V138 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 207 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 BMW X5: 145 complaints in total, 0 about the body, doors and seats
• 2024 BMW X7: 62 complaints in total, 0 about the body, doors and seats

Can recall 24V138 make my X5 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this dashboard recall means their X5 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Body and latch defects on the 2024 BMW X5 may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2024 BMW X5 has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the X5 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V138