NHTSA Audit Query: High Voltage Coolant Heaters May Fail to Defrost Windshield in Jaguar I-Pace (AQ24-004)
Opened April 3, 2024 · Jaguar Land Rover North America, LLC
NHTSA opened an audit query (AQ24-004) on April 3, 2024 into high voltage coolant heaters may fail to defrost windshield in 2021-2022 Jaguar I-Pace, 2022-2023 Lucid Air. The investigation is open.
AQ24-004 at a glance
| NHTSA action number | AQ24-004 |
|---|---|
| Type | Audit Query |
| Opened | April 3, 2024 |
| Status | Open |
| Vehicles | 2021-2022 Jaguar I-Pace, 2022-2023 Lucid Air |
| Component | Visibility > Defroster/Defogger/Hvac System > Windshield > Electrical Heating Element |
| Manufacturer | Jaguar Land Rover North America, LLC |
| Resulting recall | None listed |
What is NHTSA investigating in the Jaguar I-Pace?
From NHTSA’s investigation summary:
In a Part 573 Report dated July 27, 2023, Jaguar Land Rover North America, LLC (JLR) notified NHTSA of a safety-related defect in 2021-2022 Jaguar I-Pace vehicles.
This filing was assigned Recall No. 23V-518.
JLR noted that the subject vehicles are equipped with High Voltage Coolant Heaters (HVCH), supplied by Webasto Group (Webasto), that can develop cracking and delamination of the heating element, leading to an inability to defrost the front windshield, which may increase the risk of a crash.
In a Part 573 Report dated January 11, 2024, Lucid USA, Inc. (Lucid) notified NHTSA of a safety-related defect in 2022-2023 Lucid Air vehicles.
This filing was assigned Recall No. 24V-011.
Lucid noted the subject vehicles are equipped with HVCH, supplied by Webasto, that can delaminate, leading to an inability to defrost the front windshield, which may increase the risk of a crash.
The purpose of this Audit Query (AQ) is to: 1.
Obtain a complete list of purchasers and the quantities for which the same or similar HVCH were supplied; 2.
Obtain copies of all written communications initiated by Webasto and sent to its purchasers regarding the subject equipment; and 3.
Request Webasto, per 49 CFR 573.3(f), submit a requisite Part 573 Recall Report for defective HVCH installed into motor vehicles of multiple vehicle manufacturers.
What is an audit query?
Audit Query is an inquiry into whether a manufacturer, dealer or other company followed federal recall rules, for example by selling or renting vehicles with open recalls or filing incomplete recall reports.
Did this investigation lead to a recall?
Not yet. The investigation is still open, and NHTSA has not listed a recall from it. Investigations can take months. If your vehicle already has the problem, document every dealer visit now.
Which vehicles are part of this investigation?
| Model years | Make | Model |
|---|---|---|
| 2021-2022 | Jaguar | I-Pace |
| 2022-2023 | Lucid | Air |
What are Jaguar I-Pace owners reporting to NHTSA?
NHTSA’s public database lists 58 owner complaints filed since 2020 for the vehicles in this investigation (all components). Complaints are unverified owner reports.
What should owners do?
- Check your VIN at nhtsa.gov/recalls for any open recall on your vehicle.
- If you have the problem NHTSA is investigating, take the vehicle to a dealer now and get a repair order, even if the dealer cannot find anything.
- Keep a log of every time the problem happens: date, mileage and what happened. Photos and videos help.
- File your own complaint at nhtsa.gov/report-a-safety-problem. Owner complaints are what start and expand investigations.
- If the problem keeps coming back, talk to a lemon law attorney.
Recalls on the same vehicles
- 2022-2026 Lucid Air Fuses and Circuit Breakers Recall (26V540)
- 2024-2025 Lucid Air Inverter Recall (26V309)
- 2024-2026 Lucid Air Electric Drive System Fastener Recall (26V193)
- 2021 Jaguar I-Pace High-Voltage Battery Recall (26V067)
- 2022-2026 Lucid Air Backup Camera Software Recall (26V017)
- 2024-2026 Lucid Air Electric Drive System Fastener Recall (25V669)
- 2022-2025 Lucid Air Backup Camera Software Recall (25V670)
- 2024-2025 Lucid Air Electric Drive System Recall (24V836)
- 2022-2023 Lucid Air Electrical Management Software Recall (24V497)
- 2022-2024 Lucid Air Defroster Recall (24V495)
Can a recall or defect investigation make my car a lemon in California?
Not by itself. What matters is whether a covered defect keeps coming back or keeps your vehicle at the dealer, and a federal investigation or recall is strong evidence that the problem is real.
Under California’s Song-Beverly Consumer Warranty Act, a manufacturer that cannot fix a warranty defect that substantially impairs a vehicle’s use, value or safety within a reasonable number of attempts may have to repurchase or replace it (Civ. Code 1793.2(d)). Within the first 18 months or 18,000 miles, the law presumes a reasonable number of attempts after two repairs of a defect likely to cause death or serious injury, four repairs of the same defect, or more than 30 days out of service (Civ. Code 1793.22(b)).
An owner who prevails can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Frequently asked questions
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA investigation, recall and complaint data, accessed October 7, 2026
- California Civil Code 1793.22
Jacob Shayesteh, Esq., Founder and Managing Attorney of America’s Lemon Lawyer (Wynn Law Group, APC). Licensed by the State Bar of California, No. 362320. His practice focuses on California lemon law under the Song-Beverly Consumer Warranty Act.
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Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page reports public NHTSA data and is general information, not legal advice. Not affiliated with NHTSA or any vehicle manufacturer. Prior results do not guarantee a similar outcome.