NHTSA Complaints · Active Recalls · California Lemon Law Data
The NHTSA tracks consumer complaints, manufacturer recalls, and safety investigations for every vehicle sold in the United States. These publicly available records are a critical resource for California lemon law cases because they establish patterns of recurring defects.
As of June 2026, the NHTSA has logged 16 complaints against the 2024 Audi Q5. Each complaint is filed by a vehicle owner or lessee through the NHTSA’s Vehicle Safety Hotline or online portal at SaferCar.gov. You can review all 2024 Audi Q5 complaints directly on the NHTSA complaint database.
The 2024 Audi Q5 has generated 26 NHTSA complaints and has 4 active recalls. If your 2024 Audi Q5 has experienced a defect that the dealer has been unable to repair after multiple visits, you may qualify for a full repurchase or replacement under California lemon law. Audi pays all attorney fees when we prevail. You pay nothing.
Advanced driver assistance system (ADAS) defects — including malfunctioning forward collision warnings, lane keep assist failures, and erratic automatic emergency braking — can create dangerous driving conditions. The 2024 Audi Q5 has 6 NHTSA complaints for this defect type. Owner reports include: “Audi has a pre-sense mechanism that cannot be permanently turned off. I have almost been hit three times when the Audi brakes FOR NO REASON at all; people almost rear-end me because the Audi comes to an immediate halt. And there is no reason for the pre-sense to engage when it does go off. They are flukes. I am going to get seriously injured.” (NHTSA Complaint #11705329)
Brake defects affecting safety may qualify for California’s two-repair threshold under Cal. Civ. Code § 1793.22, which applies to defects likely to cause death or serious bodily injury. The 2024 Audi Q5 has generated 4 NHTSA complaints related to braking, including ABS failures, grinding, reduced stopping power, and warning lights. Owner reports include: “21 Dec 2025 11,743 miles Audi Pre-sense slammed on the brakes while waiting to make a left. Pointing downhill slightly. No cars in the way. Turned it off completely. Was on the the Late setting. Will not stay off.” (NHTSA Complaint #11719686)
Electrical system failures are notoriously difficult to diagnose and repair, which often results in multiple unsuccessful repair attempts — a key element of a lemon law claim. Reported issues for the 2024 Audi Q5 include infotainment malfunctions, battery drain, warning lights, power window failures, and intermittent starting problems. 4 NHTSA complaints have been filed for this category. Owner reports include: “The contact owns a 2024 Audi Q5 E. The contact received notification of NHTSA Campaign Number: 25V080000 (Electrical System); however, the part to do …”
The 2024 Audi Q5 has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “02 January 2026 11,910 Continuous error Audi connect installation; error during installation. Error during installation. Please contact support.” (NHTSA Complaint #11719688)
The 2024 Audi Q5 has generated 2 NHTSA complaints for this defect category. If your vehicle has experienced recurring issues in this area that the dealer has been unable to repair after multiple attempts, you may have a qualifying lemon law claim under California’s Song-Beverly Consumer Warranty Act. Owner reports include: “Incident date: 06/30/25, Lift gate has closed while still trying to retrieve items from the cargo area, it seems if key is on the person and somehow the kick sensor was activated by accident the lift gate will shut down, the vehicle did make a beeping sound yet I was not clear where/what until the lift gate is coming down on me so I had to quickly move, the lift gate was quite close yet no sensor was activated to prevent the lift gate from shutting. This incident occurred prior to this date and I had to manually push the lift gate up since it was even closer to my body. I did some troubleshooting and read that the key should not be on the person, if so then someone can set off the kick sensor, designed for hands-free operation, can be sensitive and might accidentally trigger the liftgate to close if someone is too close to the rear bumper. Some users report this happening even without intentionally activating the feature. This is a safety issue that a vehicle does not have the sensor to detect an object or body to lift back up. A situation where a 2024 Audi Q5 liftgate closes by itself, potentially causing injury, is concerning. It does appear several factors can contribute to such a malfunction, causing a safety hazard. **Please note I have a video from my from home camera yet unable to upload it. I tried my best to take pictures from the video.” (NHTSA Complaint #11670646)
The following 4 recalls have been issued for the 2024 Audi Q5 by the NHTSA or Audi. If your vehicle is affected, the manufacturer is required to provide a free remedy. Check your VIN at NHTSA.gov/recalls.
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
Defect: See NHTSA database for details.
Risk: An overheated outlet or charging cable can increase the risk of a fire.
Remedy: Owners are advised not to use the 220V/240V compact/portable charging cable and only use the 110V home charging cable or public charging stations. Dealers will supply a new 220V/240V compact/portable charging cable with an incorporated temperature sensor, free of charge. Owner notification letters
Component: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
Defect: See NHTSA database for details.
Risk: A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.
Remedy: Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen’s number for this recall is 69GU.
Component: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Defect: See NHTSA database for details.
Risk: A high-voltage battery that overheats increases the risk of a fire.
Remedy: Dealers will install advanced diagnostic software as the final remedy, anticipated to be available in the second quarter of 2025. Volkswagen will monitor available online vehicle data and contact owners as necessary, to advise them not to charge the vehicle until the battery can be replaced. For v
Component: ENGINE
Defect: See NHTSA database for details.
Risk: The screws can loosen, allowing oil to leak and increasing the risk of a fire.
Remedy: Dealers will inspect and replace the screws as necessary, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi’s number for this recall is 15ZK.
California’s Song-Beverly Consumer Warranty Act (Cal. Civ. Code §§ 1790–1795.8) is one of the strongest lemon laws in the United States. It protects buyers and lessees of new and certified pre-owned vehicles that develop substantial defects the manufacturer cannot repair after a reasonable number of attempts.
Under Cal. Civ. Code § 1793.22, a lemon law presumption is triggered when any of the following apply to your 2024 Audi Q5:
Once the presumption is triggered, the burden shifts to Audi to prove the vehicle is not a lemon. Under Cal. Civ. Code § 1794(d), Audi must pay your attorney’s fees if you prevail — meaning qualified representation costs you nothing out of pocket.
If your 2024 Audi Q5 qualifies as a lemon under California law, Audi may be legally required to:
Step 1: Document every repair visit. Keep all repair orders, work orders, and dealer invoices. Each visit counts as a repair attempt, even if the dealer says nothing is wrong.
Step 2: Keep returning for repairs. You must give Audi a reasonable opportunity to fix the defect. Visit different authorized Audi dealers if needed and ask for written documentation of each visit.
Step 3: Contact a California lemon law attorney. Once you believe the threshold has been met — 4 attempts for non-safety defects, 2 for safety defects, or 30 days out of service — contact an attorney for a free case evaluation. Under § 1794(d), Audi pays your fees if you win.
Step 4: Send a demand letter. Your attorney will send Audi a formal demand letter. Most California lemon law cases resolve through negotiation without going to trial.
Under Cal. Civ. Code § 1793.22, four or more repair attempts for the same non-safety defect, or two attempts for a safety-related defect, triggers the lemon law presumption. Additionally, 30 or more cumulative days out of service qualifies regardless of the number of repair attempts.
Yes. Under Cal. Civ. Code § 1794(d), Audi is required to pay your reasonable attorney’s fees and court costs if you prevail in a lemon law claim. This means qualified lemon law representation is free to you if your case succeeds.
Yes. A recall is not required to file a lemon law claim. The Song-Beverly Act covers any substantial defect that impairs the use, value, or safety of the vehicle that the manufacturer cannot repair after a reasonable number of attempts. NHTSA complaints support the claim by establishing a pattern, but are not a prerequisite.
California lemon law claims are generally subject to a four-year statute of limitations from the date you discovered or should have discovered the defect. However, you must still be within the manufacturer’s original warranty period when the defect first appears. Contact an attorney promptly to preserve your rights.
If your 2024 Audi Q5 has a recurring defect, California’s Lemon Law may entitle you to a full refund, replacement vehicle, or cash settlement — at no cost to you.
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