2021-2022 Volkswagen ID.4 Body Exterior Recall (23V312)

Recall 23V312 at a glance

What is wrong with the 2021-2022 Volkswagen ID.4 in recall 23V312?

4 vehicles.

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2022 ID.4 vehicles. The affected vehicles may have been manufactured with door handles that allow water to enter the circuit board assembly, which can cause the doors to open unexpectedly when the vehicle is subject to high lateral forces at speeds below 9 mph/15 kmh.

Is it safe to drive a 2021-2022 ID.4 with recall 23V312?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.

NHTSA describes the risk this way: A vehicle door that opens unexpectedly while the vehicle is in motion increases the risk of injury.

There is no do-not-drive order on this campaign. If your ID.4 shows warning lights or behaves differently in a way that involves the exterior, have it checked before driving further.

Which vehicles are included in recall 23V312?

Recall 23V312 covers 35,325 vehicles: 2021-2022 Volkswagen ID.4.

NHTSA lists 35,325 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the ID.4 body exterior recall?

Yes. Dealers will update the vehicle software, and inspect the door handles as necessary, free of charge.

Dealers will update the vehicle software, and inspect the door handles as necessary, free of charge. Owner notification letters were mailed March 19, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall are 57J5 and 57J8. This recall was replaced by recall number 24V-651

Manufacturer recall number: 57J5/57J8.

When was recall 23V312 announced?

Volkswagen Group of America, Inc. reported recall 23V312 to NHTSA on May 3, 2023. NHTSA lists the owner letter date as March 19, 2023.

This recall was filed 41 months ago. If your ID.4 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my ID.4 is part of recall 23V312?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 23V312 is open on your ID.4, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 23V312000 is open on your ID.4, it will be listed there, along with Volkswagen recall number 57J5/57J8. You can also ask any Volkswagen dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should ID.4 owners do about recall 23V312?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 23V312000 applies to your ID.4.
2. Book the recall appointment with any authorized Volkswagen dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any exterior symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are ID.4 owners reporting to NHTSA?

Owners have filed 471 complaints with NHTSA about these vehicles since 2020, 22 of them about the body, doors and seats.

NHTSA’s public complaint database lists 471 owner complaints filed since 2020 for the vehicles in this recall, and 22 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2021 Volkswagen ID.4: 335 complaints in total, 20 about the body, doors and seats
• 2022 Volkswagen ID.4: 136 complaints in total, 2 about the body, doors and seats

Examples of what owners have reported to NHTSA (unverified excerpts):

The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Number: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available.

2021 Volkswagen ID.4 owner, CA, NHTSA complaint 11635598, filed January 13, 2025

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.

2021 Volkswagen ID.4 owner, MD, NHTSA complaint 11638063, filed January 23, 2025

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V651000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the door failed to close securely.

2021 Volkswagen ID.4 owner, MI, NHTSA complaint 11643320, filed February 18, 2025

Can recall 23V312 make my ID.4 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this exterior recall means their ID.4 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Body and latch defects on the 2021-2022 Volkswagen ID.4 may seem minor until a door opens while driving or a seat will not lock. Problems that return after repair belong in your records.

This is not the first recall for this problem. When a manufacturer has to recall the same exterior again, that suggests the earlier fix did not work. If your 2021-2022 Volkswagen ID.4 has had this repair more than once, keep every repair order.

Earlier campaigns on these vehicles involving the same component: 24V651000.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the ID.4 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 23V312