2023-2024 Toyota Corolla Cross Hybrid Software and Programming Recall (24V708)
Toyota Motor Corporation · 145,383 vehicles · Reported September 20, 2024
Toyota Motor Corporation is recalling 145,383 2023-2024 Toyota Corolla Cross Hybrid; 2023-2025 Toyota Corolla Hybrid vehicles. A software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a corner. A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash. Dealers will make the repair free of charge.
Recall 24V708 at a glance
| NHTSA campaign number | 24V708000 |
|---|---|
| Manufacturer recall number | 24TA11 |
| Date reported to NHTSA | September 20, 2024 |
| Manufacturer | Toyota Motor Corporation |
| Vehicles | 2023-2024 Toyota Corolla Cross Hybrid; 2023-2025 Toyota Corolla Hybrid |
| Units affected | 145,383 |
| Component | Service Brakes, Electric > Software / Programming |
| Safety risk | A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023-2024 Toyota Corolla Cross Hybrid in recall 24V708?
A software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a corner.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Corolla Cross Hybrid and 2023-2025 Corolla Hybrid vehicles. A software error in the skid control electronic control unit (ECU) may result in a loss of power brake assist when turning a corner.
Is it safe to drive a 2023-2024 Corolla Cross Hybrid with recall 24V708?
NHTSA has not told owners to stop driving, but the risk is real: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.
NHTSA describes the risk this way: A loss of power brake assist can extend the distance required to stop, increasing the risk of a crash.
There is no do-not-drive order on this campaign. If your Corolla Cross Hybrid shows warning lights or behaves differently in a way that involves the software and programming, have it checked before driving further.
Which vehicles are included in recall 24V708?
Recall 24V708 covers 145,383 vehicles: 2023-2024 Toyota Corolla Cross Hybrid; 2023-2025 Toyota Corolla Hybrid.
NHTSA lists 145,383 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023-2024 | Toyota | Corolla Cross Hybrid |
| 2023-2025 | Toyota | Corolla Hybrid |
What is the fix for the Corolla Cross Hybrid software and programming recall?
Yes. Dealers will update the skid control ECU software, free of charge.
Dealers will update the skid control ECU software, free of charge. Owner notification letters were mailed November 19, 2024. Additionally, notifications to owners of the Corolla Hybrid vehicles were mailed January 17, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 24TA11.
When was recall 24V708 announced?
Toyota Motor Corporation reported recall 24V708 to NHTSA on September 20, 2024. NHTSA lists the owner letter date as November 19, 2024.
| Date | What happened |
|---|---|
| September 20, 2024 | Toyota Motor Corporation filed the defect report with NHTSA; NHTSA assigned campaign 24V708000. |
| November 19, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 24 months ago. If your Corolla Cross Hybrid was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Corolla Cross Hybrid is part of recall 24V708?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V708 is open on your Corolla Cross Hybrid, it will be listed there.
Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V708000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.
What should Corolla Cross Hybrid owners do about recall 24V708?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V708000 applies to your Corolla Cross Hybrid.
- Book the recall appointment with any authorized Toyota dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Keep a simple log of any software and programming symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Corolla Cross Hybrid owners reporting to NHTSA?
Owners have filed 11 complaints with NHTSA about these vehicles since 2020, 2 of them about the brakes.
Too few NHTSA complaints about the brakes have been filed since recall 24V708 was reported (1) to say whether the fix is holding.
NHTSA’s public complaint database lists 11 owner complaints filed since 2020 for the vehicles in this recall, and 2 of them involve the brakes. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2024 Toyota Corolla Cross Hybrid: 6 complaints in total, 1 about the brakes
- 2024 Toyota Corolla Hybrid: 2 complaints in total, 0 about the brakes
- 2023 Toyota Corolla Cross Hybrid: 2 complaints in total, 1 about the brakes
- 2025 Toyota Corolla Hybrid: 1 complaints in total, 0 about the brakes
- 2023 Toyota Corolla Hybrid: 0 complaints in total, 0 about the brakes
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
The contact owns a 2024 Toyota Corolla Cross Hybrid. The contact stated that while driving at an undisclosed speed, the electronic braking system malfunctioned, and a message to contact the dealer was displayed. While at an intersection, the Pre-Collision System engaged, and the brakes seized with an oncoming vehicle approaching.
2024 Toyota Corolla Cross Hybrid owner, SC, NHTSA complaint 11593376, filed June 10, 2024
Exiting freeway and decelerating from 65mph speed to come to a stop, the exit veers the to left and slightly uphill. At around the speed of 35 mph the car brake began to actually give resistance and I could feel it actually start applying pressure back onto my foot as if deliberately trying to accelerate.
2023 Toyota Corolla Cross Hybrid owner, CA, NHTSA complaint 11616447, filed September 25, 2024
Can recall 24V708 make my Corolla Cross Hybrid a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).
If the 2023-2024 Toyota Corolla Cross Hybrid brakes have needed more than one trip to the dealer, keep every repair order. Brake defects are treated as serious safety problems under California law.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the Corolla Cross Hybrid went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
A software update can count as a repair attempt, especially if you complained about the problem or the update keeps being repeated. I've seen dealers do the same software update five or six times with no fix.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Corolla Cross Hybrid been back to the dealer for this problem?
Call 877-536-6620Other Toyota Corolla Cross Hybrid recalls
Frequently asked questions about recall 24V708
Is the 24V708000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed November 19, 2024.
How do I know if my Corolla Cross Hybrid is part of recall 24V708000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Does a recall mean my car is a lemon?
Not on its own. A lemon law claim depends on whether a covered defect keeps coming back or keeps the vehicle out of service. A recall repair that fails, or repeat visits for the same problem, can support a claim.
What should I keep for a possible lemon law claim?
Keep every repair order, the recall owner letter, your purchase or lease contract, and notes on dates, mileage and symptoms. Make sure each dealer visit is written up, even when the dealer says it cannot find a problem.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V708000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 1, 2026
- California Civil Code 1793.2 and 1793.22
Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Toyota. Prior results do not guarantee a similar outcome.