2023 Toyota Crown Backup Camera Recall (24V442)

Recall 24V442 at a glance

What is wrong with the 2023 Toyota Crown in recall 24V442?

Due to insufficient laser welding, the camera cases may separate, allowing water to leak into the cameras and short circuit.

Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Crown vehicles equipped with rearview and/or frontview cameras. Due to insufficient laser welding, the camera cases may separate, allowing water to leak into the cameras and short circuit. The rearview and front view camera images may not appear on the displays or display a distorted image.

Is it safe to drive a 2023 Crown with recall 24V442?

NHTSA has not told owners to stop driving, but the risk is real: A rearview camera that does not display an image can reduce the driver's view, increasing the risk of a crash.

NHTSA describes the risk this way: A rearview camera that does not display an image can reduce the driver's view, increasing the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the camera.

Which vehicles are included in recall 24V442?

Recall 24V442 covers 13,077 vehicles: 2023 Toyota Crown.

NHTSA lists 13,077 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Crown backup camera recall?

Yes. Dealers will inspect and replace the rearview and frontview cameras as necessary, free of charge.

Dealers will inspect and replace the rearview and frontview cameras as necessary, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB08 and 24TA08.

Manufacturer recall number: 24TB08, 24TA08.

When was recall 24V442 announced?

Toyota Motor Corporation reported recall 24V442 to NHTSA on June 14, 2024.

This recall was filed 27 months ago. If your Crown was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Crown is part of recall 24V442?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V442 is open on your Crown, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V442000 is open on your Crown, it will be listed there, along with Toyota recall number 24TB08, 24TA08. You can also ask any Toyota dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should Crown owners do about recall 24V442?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V442000 applies to your Crown.
2. Call a Toyota dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Keep a simple log of any camera symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Crown owners reporting to NHTSA?

Owners have filed 20 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V442 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 20 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Toyota Crown: 20 complaints in total, 0 about the rearview camera

Can recall 24V442 make my Crown a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V442000 does not automatically make your Crown a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2023 Toyota Crown, each return visit should be documented.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V442