2024 Tesla Cybertruck Backup Camera Software Recall (24V718)

Recall 24V718 at a glance

What is wrong with the 2024 Tesla Cybertruck in recall 24V718?

The rearview camera image may be delayed after shifting into reverse.

Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck vehicles. The rearview camera image may be delayed after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Is it safe to drive a 2024 Cybertruck with recall 24V718?

NHTSA has not told owners to stop driving, but the risk is real: A delayed rearview image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

NHTSA describes the risk this way: A delayed rearview image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

There is no do-not-drive order on this campaign. If your Cybertruck shows warning lights or behaves differently in a way that involves the software, have it checked before driving further.

Which vehicles are included in recall 24V718?

Recall 24V718 covers 27,185 vehicles: 2024 Tesla Cybertruck.

NHTSA lists 27,185 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the Cybertruck backup camera software recall?

Yes. The fix is an over-the-air software update.

Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed November 25, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-016.

When was recall 24V718 announced?

Tesla, Inc. reported recall 24V718 to NHTSA on September 26, 2024. NHTSA lists the owner letter date as November 25, 2024.

This recall was filed 24 months ago. If your Cybertruck was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my Cybertruck is part of recall 24V718?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V718 is open on your Cybertruck, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 Cybertruck vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should Cybertruck owners do about recall 24V718?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V718000 applies to your Cybertruck.
2. Book the recall appointment with any authorized Tesla dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the software happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are Cybertruck owners reporting to NHTSA?

Owners have filed 173 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 24V718 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 173 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Tesla Cybertruck: 173 complaints in total, 0 about the rearview camera

Can recall 24V718 make my Cybertruck a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this software recall means their Cybertruck qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

A rearview camera that blanks out or freezes is a safety issue because federal rules require a working backup image. Camera problems are often software related, and many owners see them come back after an update.

This recall is handled by an over-the-air software update, so many owners never visit a dealer. If the problem returns after the update, take the 2024 Tesla Cybertruck to the dealer and make sure the visit is written up on a repair order. An update that does not work is still a failed repair.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V718