2023 Nissan Ariya Electric Motor Recall (24V391)
Nissan North America, Inc. · 84 vehicles · Reported June 3, 2024
Nissan North America, Inc. is recalling 84 2023 Nissan Ariya vehicles. O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power. An unexpected loss of drive power increases the risk of a crash. Dealers will make the repair free of charge.
Recall 24V391 at a glance
| NHTSA campaign number | 24V391000 |
|---|---|
| Manufacturer recall number | R24A3 |
| Date reported to NHTSA | June 3, 2024 |
| Manufacturer | Nissan North America, Inc. |
| Vehicles | 2023 Nissan Ariya |
| Units affected | 84 |
| Build dates | May 30, 2022 to February 27, 2023 |
| Component | Electrical System > Propulsion System > Traction Motor |
| Safety risk | An unexpected loss of drive power increases the risk of a crash. |
| Fix | Available at dealers |
What is wrong with the 2023 Nissan Ariya in recall 24V391?
O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power.
Nissan North America, Inc. (Nissan) is recalling certain 2023 Ariya vehicles. O-rings inside the electric front traction motor may have been damaged during assembly, which can result in an internal oil leak and an unexpected loss of drive power.
Is it safe to drive a 2023 Ariya with recall 24V391?
NHTSA has not told owners to stop driving, but the risk is real: An unexpected loss of drive power increases the risk of a crash.
NHTSA describes the risk this way: An unexpected loss of drive power increases the risk of a crash.
There is no do-not-drive order on this campaign. If your Ariya shows warning lights or behaves differently in a way that involves the traction motor, have it checked before driving further.
Which vehicles are included in recall 24V391?
Recall 24V391 covers 84 vehicles: 2023 Nissan Ariya.
NHTSA lists 84 vehicles in this campaign, built May 30, 2022 to February 27, 2023. Not every vehicle of these models and years is included, so check your VIN.
| Model years | Make | Model |
|---|---|---|
| 2023 | Nissan | Ariya |
What is the fix for the Ariya electric motor recall?
Yes. Dealers will replace the front traction motor assembly, free of charge.
Dealers will replace the front traction motor assembly, free of charge. Owner notification letters were mailed July 26, 2024. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R24A3.
When was recall 24V391 announced?
Nissan North America, Inc. reported recall 24V391 to NHTSA on June 3, 2024. NHTSA lists the owner letter date as July 26, 2024.
| Date | What happened |
|---|---|
| May 30, 2022 | First affected vehicle built (per Nissan North America, Inc.'s filing). |
| February 27, 2023 | Last affected vehicle built. |
| June 3, 2024 | Nissan North America, Inc. filed the defect report with NHTSA; NHTSA assigned campaign 24V391000. |
| July 26, 2024 | Owner notification letters mailed (per NHTSA). |
This recall was filed 28 months ago, and vehicles were built over a span of 273 days. If your Ariya was built in that window, the VIN check below is the way to confirm it is included.
How do I check if my Ariya is part of recall 24V391?
Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V391 is open on your Ariya, it will be listed there.
Look up your VIN on nhtsa.gov/recalls. If 24V391000 is open on your Ariya, it will be listed there, along with Nissan recall number R24A3. You can also ask any Nissan dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.
What should Ariya owners do about recall 24V391?
Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.
- Check your VIN at nhtsa.gov/recalls to confirm recall 24V391000 applies to your Ariya.
- Book the recall appointment with any authorized Nissan dealer. Ask up front whether parts are available and how long the vehicle will be there.
- Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
- Write down when symptoms involving the traction motor happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
- Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
- If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.
What are Ariya owners reporting to NHTSA?
Owners have filed 39 complaints with NHTSA about these vehicles since 2020, 24 of them about the ev and hybrid battery.
Since recall 24V391 was reported on June 3, 2024, owners have filed 13 complaints with NHTSA about the ev and hybrid battery on these vehicles. 3 of them (23%) describe the same problem happening more than once or coming back after a repair attempt.
How we counted: we matched NHTSA owner complaints for the model years in this recall that list the ev and hybrid battery and were received on or after June 3, 2024, then flagged narratives that describe a repeat failure or a problem returning after a dealer repair, recall service or software update. Data from NHTSA, accessed October 7, 2026. Complaints are unverified owner reports and may involve a related ev and hybrid battery issue rather than this exact defect; automated text matching can miss or misread some reports.
NHTSA’s public complaint database lists 39 owner complaints filed since 2020 for the vehicles in this recall, and 24 of them involve the ev and hybrid battery. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.
- 2023 Nissan Ariya: 39 complaints in total, 24 about the ev and hybrid battery
A few excerpts from owner complaints filed with NHTSA (unverified, lightly trimmed):
This is the fourth time this has happened to us during normal driving. I pulled out onto a highway and suddenly with no prior warning, the car lost all power and went into what I can only describe as a "limp mode" and wouldn't go above 5 mph.
2023 Nissan Ariya owner, PA, NHTSA complaint 11637886, filed January 23, 2025
my car isnt listed for a current recall but should considering the software update does not match. Recall Reference: P4A30, P4A31 should have included my call as i dont have that update. Update 283C36PA5E is before the one shown in the recall.
2023 Nissan Ariya owner, IL, NHTSA complaint 11671413, filed July 6, 2025
The car was unable to move when started up and displayed a warning that said "Service EV system." The car is within the initial 3 year warranty and has under 20,000 miles.
2023 Nissan Ariya owner, TX, NHTSA complaint 11719727, filed February 22, 2026
Can recall 24V391 make my Ariya a lemon in California?
Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.
Owners often ask whether this traction motor recall means their Ariya qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).
High-voltage battery and drive system defects in EVs and hybrids can mean reduced range, charging faults, loss of drive power or a fire risk. These repairs often need parts on backorder, so days out of service add up quickly.
The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.
California law presumes a reasonable number of attempts has been made if, within 18 months or 18,000 miles of delivery, the same problem was repaired two or more times for a defect likely to cause death or serious injury, four or more times for any covered defect, or the vehicle was out of service for repairs more than 30 days in total (Civ. Code 1793.22(b)). Some of these require written notice to the manufacturer. A claim can still succeed outside that window.
An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
In our cases, a recall repair visit counts as a repair attempt, and it's strongest when the owner complained about the problem before the recall came out. A recall shows the defect is real and that enough owners reported it for the manufacturer to issue a fix.
Recall repairs depend on parts. Owners can wait days, weeks or months, usually about one to three months in our cases, and those days count toward California's 30-day out-of-service rule.
The biggest mistake I see is waiting too long. The mileage offset starts at your first repair visit for the problem, so the sooner you take it in, the better. If the problem comes and goes, take it in when it happens. You can't go back to that date later.
If you get a recall notice, call a lemon law attorney right away. You may have taken the car in for the same problem before and forgotten, or there may be other recalls related to it.
Jacob Shayesteh, Esq. (SBN 362320), Founder and Managing Attorney. Quotes lightly edited for clarity. Prior results do not guarantee a similar outcome.
Has your Ariya been back to the dealer for this problem?
Call 877-536-6620Other Nissan Ariya recalls
Frequently asked questions about recall 24V391
Did the recall 24V391 fix work?
Since recall 24V391 was reported on June 3, 2024, owners have filed 13 complaints with NHTSA about the ev and hybrid battery on these vehicles. 3 of them (23%) describe the same problem happening more than once or coming back after a repair attempt. If your vehicle still has the problem after the recall repair, go back to the dealer, get a repair order, and talk to a lemon law attorney.
When will owners be notified?
According to NHTSA, owner notification letters were or are scheduled to be mailed July 26, 2024.
Is the 24V391000 recall repair free?
Yes. Safety recall repairs are done free of charge at authorized dealers.
How do I know if my Ariya is part of recall 24V391000?
Enter your 17-character VIN in NHTSA's recall lookup at nhtsa.gov/recalls, or call a dealer. The VIN is on your registration, insurance card and the lower corner of the windshield.
Can a battery recall reduce my EV's range?
Some battery recalls limit the state of charge or range until a module or pack is replaced. Check your owner letter for any interim limits, and keep notes if range or charging changes after the repair.
Does the recall fixing my car mean I have no case?
Not necessarily. Even if the recall repair fixed it, you may still have a case, and a car that's a year or more old can still qualify.
Do used cars qualify for California lemon law?
We take certified pre-owned, demo and dealer vehicles. Since the California Supreme Court's Rodriguez decision in 2024, ordinary used cars generally do not qualify.
How long does a recall lemon law case take?
Recall-related cases typically resolve in one to three months from your first call. Prior results do not guarantee a similar outcome.
What does a lemon law attorney cost?
You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.
Sources
- NHTSA recall record 24V391000 (recall report and owner letters are posted there)
- NHTSA complaints and recalls data, accessed October 7, 2026
- California Civil Code 1793.2 and 1793.22
Jacob Shayesteh, Esq., Founder and Managing Attorney of America’s Lemon Lawyer (Wynn Law Group, APC). Licensed by the State Bar of California, No. 362320. His practice focuses on California lemon law under the Song-Beverly Consumer Warranty Act.
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Attorney advertising. America’s Lemon Lawyer is a trade name of Wynn Law Group, APC. Responsible attorney: Jacob Shayesteh, Esq. (SBN 362320). This page is general information, not legal advice. America’s Lemon Lawyer is not affiliated with NHTSA or Nissan. Prior results do not guarantee a similar outcome.