2023-2025 Mercedes-Benz EQE SUV 350 4MATIC Pedestrian Alert Sound Recall (25V366)

Recall 25V366 at a glance

What is wrong with the 2023-2025 Mercedes-Benz EQE SUV 350 4MATIC in recall 25V366?

Please see the recall report for a complete list of models.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

Is it safe to drive a 2023-2025 EQE SUV 350 4MATIC with recall 25V366?

NHTSA has not told owners to stop driving, but the risk is real: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.

NHTSA describes the risk this way: A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.

There is no do-not-drive order on this campaign. If your EQE SUV 350 4MATIC shows warning lights or behaves differently in a way that involves the external and pedestrian alert, have it checked before driving further.

Which vehicles are included in recall 25V366?

Recall 25V366 covers 94 vehicles: 2025 Mercedes-Benz AMG EQE 53 4MATIC; 2023-2024 Mercedes-Benz EQE 350+; 2023-2024 Mercedes-Benz EQE 500 4MATIC; 2023-2025 Mercedes-Benz EQE SUV 350 4MATIC; 2023-2025 Mercedes-Benz EQE SUV 350+; 2023-2025 Mercedes-Benz EQE SUV 500 4MATIC; 2023-2024 Mercedes-Benz EQS 450 4MATIC; 2022-2024 Mercedes-Benz EQS 450+; 2022-2023 Mercedes-Benz EQS 580 4MATIC; 2023-2025 Mercedes-Benz EQS SUV 450 4MATIC; 2023-2025 Mercedes-Benz EQS SUV 450+; 2023-2025 Mercedes-Benz EQS SUV 580 4MATIC; 2025 Mercedes-Benz S 580 E 4MATIC.

NHTSA lists 94 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the EQE SUV 350 4MATIC pedestrian alert sound recall?

Yes. Dealers will update the AVAS software, free of charge.

Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.

When was recall 25V366 announced?

Mercedes-Benz USA, LLC reported recall 25V366 to NHTSA on June 5, 2025. NHTSA lists the owner letter date as August 1, 2025.

This recall was filed 16 months ago. If your EQE SUV 350 4MATIC was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my EQE SUV 350 4MATIC is part of recall 25V366?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 25V366 is open on your EQE SUV 350 4MATIC, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023-2025 EQE SUV 350 4MATIC vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should EQE SUV 350 4MATIC owners do about recall 25V366?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 25V366000 applies to your EQE SUV 350 4MATIC.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any external and pedestrian alert symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are EQE SUV 350 4MATIC owners reporting to NHTSA?

Owners have filed 72 complaints with NHTSA about these vehicles since 2020, 0 of them about the rearview camera.

Too few NHTSA complaints about the rearview camera have been filed since recall 25V366 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 72 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the rearview camera. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz EQS 450+: 10 complaints in total, 0 about the rearview camera
• 2022 Mercedes-Benz EQS 450+: 8 complaints in total, 0 about the rearview camera
• 2024 Mercedes-Benz EQE 350+: 8 complaints in total, 0 about the rearview camera
• 2023 Mercedes-Benz EQS 580 4MATIC: 7 complaints in total, 0 about the rearview camera
• 2023 Mercedes-Benz EQE 350+: 7 complaints in total, 0 about the rearview camera
• 2023 Mercedes-Benz EQS 450 4MATIC: 6 complaints in total, 0 about the rearview camera
• 2024 Mercedes-Benz EQS 450+: 5 complaints in total, 0 about the rearview camera
• 2023 Mercedes-Benz EQS SUV 580 4MATIC: 3 complaints in total, 0 about the rearview camera

Can recall 25V366 make my EQE SUV 350 4MATIC a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

A recall by itself does not make a car a lemon. Under California's Song-Beverly Consumer Warranty Act, what matters is whether a defect covered by the warranty substantially impairs the vehicle's use, value or safety, and whether the manufacturer or its dealers fixed it within a reasonable number of attempts (Civ. Code 1793.2(d)).

Rearview camera faults are frequently fixed with a software update, but owners report the screen going black again weeks later. If that happens with your 2023-2025 Mercedes-Benz EQE SUV 350 4MATIC, each return visit should be documented.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023-2025 Mercedes-Benz EQE SUV 350 4MATIC has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the EQE SUV 350 4MATIC went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 25V366