2023 Mercedes-Benz EQS 450+ Air Bag Fastener Recall (24V960)

Recall 24V960 at a glance

What is wrong with the 2023 Mercedes-Benz EQS 450+ in recall 24V960?

The mounting brackets near the roof may have sharp edges that can damage the side-curtain air bag during deployment.

Mercedes-Benz USA, LLC (MBUSA) is recalling a certain 2023 EQS 450+ vehicle. The mounting brackets near the roof may have sharp edges that can damage the side-curtain air bag during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 214, "Side Impact Protection," and 226, "Ejection Mitigation."

Is it safe to drive a 2023 EQS 450+ with recall 24V960?

NHTSA has not told owners to stop driving, but the risk is real: An air bag that is damaged during deployment can increase the risk of injury in a crash.

NHTSA describes the risk this way: An air bag that is damaged during deployment can increase the risk of injury in a crash.

There is no do-not-drive order on this campaign. If your EQS 450+ shows warning lights or behaves differently in a way that involves the critical fasteners, have it checked before driving further.

Which vehicles are included in recall 24V960?

Recall 24V960 covers 1 vehicles: 2023 Mercedes-Benz EQS 450+.

NHTSA lists 1 vehicles in this campaign, built May 5, 2022 to May 5, 2022. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the EQS 450+ air bag fastener recall?

Yes. Dealers will inspect and if necessary, replace the window airbags, and mounting brackets, free of charge.

Dealers will inspect and if necessary, replace the window airbags, and mounting brackets, free of charge. Owner notification letters were mailed February 7, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025010005.

When was recall 24V960 announced?

Mercedes-Benz USA, LLC reported recall 24V960 to NHTSA on December 20, 2024. NHTSA lists the owner letter date as February 7, 2025.

This recall was filed 21 months ago, and vehicles were built over a span of 0 days. If your EQS 450+ was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my EQS 450+ is part of recall 24V960?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V960 is open on your EQS 450+, it will be listed there.

Look up your VIN on nhtsa.gov/recalls. If 24V960000 is open on your EQS 450+, it will be listed there, along with Mercedes-Benz recall number 2025010005. You can also ask any Mercedes-Benz dealer to run the VIN. The VIN is printed on your registration and visible through the lower driver-side windshield.

What should EQS 450+ owners do about recall 24V960?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V960000 applies to your EQS 450+.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Keep a simple log of any critical fasteners symptoms with dates and mileage. Video of a warning light or the problem happening is strong evidence.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the problem comes back after the repair, return to the dealer and contact a lemon law attorney.

What are EQS 450+ owners reporting to NHTSA?

Owners have filed 10 complaints with NHTSA about these vehicles since 2020, 0 of them about the air bags.

Too few NHTSA complaints about the air bags have been filed since recall 24V960 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 10 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the air bags. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz EQS 450+: 10 complaints in total, 0 about the air bags

Can recall 24V960 make my EQS 450+ a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this critical fasteners recall means their EQS 450+ qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

An air bag warning light that keeps coming back after a recall repair is worth documenting. Air bag defects are safety defects, and California law can require fewer repair attempts for them.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Mercedes-Benz EQS 450+ has needed other repairs for the same defect, those visits count toward a lemon law claim.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the EQS 450+ went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V960