2024 Mercedes-Benz GLC 300 Frame Recall (24V658)

Recall 24V658 at a glance

What is wrong with the 2024 Mercedes-Benz GLC 300 in recall 24V658?

The integral carrier that supports the engine may fail due to improper welds, which can cause a loss of vehicle control.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 GLC 300 and AMG GLC 43 vehicles. The integral carrier that supports the engine may fail due to improper welds, which can cause a loss of vehicle control.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Is it safe to drive a 2024 GLC 300 with recall 24V658?

NHTSA has not told owners to stop driving, but the risk is real: A loss of vehicle control increases the risk of a crash.

NHTSA describes the risk this way: A loss of vehicle control increases the risk of a crash.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the frame and members.

Which vehicles are included in recall 24V658?

Recall 24V658 covers 4 vehicles: 2024 Mercedes-Benz AMG GLC43; 2024 Mercedes-Benz GLC 300.

NHTSA lists 4 vehicles in this campaign, built January 18, 2024 to January 18, 2024. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLC 300 frame recall?

Yes. Dealers will replace the integral carrier, free of charge.

Dealers will replace the integral carrier, free of charge. Owner notification letters were mailed October 11, 2024. Owners may contact MBUSA customer service at 1-877-496-3691. MBUSA's number for this recall is 2024090013.

When was recall 24V658 announced?

Mercedes-Benz USA, LLC reported recall 24V658 to NHTSA on September 9, 2024. NHTSA lists the owner letter date as October 11, 2024.

This recall was filed 25 months ago, and vehicles were built over a span of 0 days. If your GLC 300 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLC 300 is part of recall 24V658?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V658 is open on your GLC 300, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2024 GLC 300 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should GLC 300 owners do about recall 24V658?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V658000 applies to your GLC 300.
2. Book the recall appointment with any authorized Mercedes-Benz dealer. Ask up front whether parts are available and how long the vehicle will be there.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the frame and members happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are GLC 300 owners reporting to NHTSA?

Owners have filed 23 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V658 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 23 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2024 Mercedes-Benz GLC 300: 21 complaints in total, 0 about the body, doors and seats
• 2024 Mercedes-Benz AMG GLC43: 2 complaints in total, 0 about the body, doors and seats

Can recall 24V658 make my GLC 300 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this frame and members recall means their GLC 300 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V658