2023 Mercedes-Benz GLC 300 Dashboard Recall (24V520)

Recall 24V520 at a glance

What is wrong with the 2023 Mercedes-Benz GLC 300 in recall 24V520?

Certain dashboard area bolts may have been insufficiently tightened, potentially causing improper air bag deployment or parts separation during a crash.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 GLC 300 4MATIC vehicles. Certain dashboard area bolts may have been insufficiently tightened, potentially causing improper air bag deployment or parts separation during a crash. In addition, the 12-Volt electric auxiliary heater connections may be loose, possibly causing the electrical wiring to overheat.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Is it safe to drive a 2023 GLC 300 with recall 24V520?

NHTSA has not told owners to stop driving, but the risk is real: An improper air bag deployment increases the risk of injury in a crash. Overheated wiring can increase the risk of a fire.

NHTSA describes the risk this way: An improper air bag deployment increases the risk of injury in a crash. Overheated wiring can increase the risk of a fire.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the dashboard.

Which vehicles are included in recall 24V520?

Recall 24V520 covers 7 vehicles: 2023 Mercedes-Benz GLC 300.

NHTSA lists 7 vehicles in this campaign, built March 10, 2023 to May 23, 2023. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the GLC 300 dashboard recall?

Yes. Dealers will inspect and tighten the bolts as necessary, free of charge.

Dealers will inspect and tighten the bolts as necessary, free of charge. Owner notification letters were August 23, 2024. Owner may contact MBUSA customer service at 1-877-496-3691.

When was recall 24V520 announced?

Mercedes-Benz USA, LLC reported recall 24V520 to NHTSA on July 8, 2024.

This recall was filed 27 months ago, and vehicles were built over a span of 74 days. If your GLC 300 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my GLC 300 is part of recall 24V520?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V520 is open on your GLC 300, it will be listed there.

Enter your 17-character VIN at NHTSA’s recall lookup. It shows any open safety recall on your vehicle, including 24V520000. Your VIN is on the registration card, the insurance card, and the driver side of the dashboard where it meets the windshield. Recent recalls can take a few days to appear in the lookup.

What should GLC 300 owners do about recall 24V520?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V520000 applies to your GLC 300.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Keep a copy of every repair order. Check that each one lists your complaint, the mileage, and the dates in and out.
4. Write down when symptoms involving the dashboard happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are GLC 300 owners reporting to NHTSA?

Owners have filed 55 complaints with NHTSA about these vehicles since 2020, 0 of them about the body, doors and seats.

Too few NHTSA complaints about the body, doors and seats have been filed since recall 24V520 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 55 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the body, doors and seats. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz GLC 300: 55 complaints in total, 0 about the body, doors and seats

Can recall 24V520 make my GLC 300 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Owners often ask whether this dashboard recall means their GLC 300 qualifies as a lemon. Not by itself. Song-Beverly looks at whether a defect covered by the warranty substantially impairs use, value or safety and was not fixed after a reasonable number of repair attempts (Civ. Code 1793.2(d)).

Door latch, seat and body structure defects can affect safety in a crash and everyday use. If the recall repair does not solve the problem, the repeat visit is part of your record.

A remedy is available. Many vehicles are fixed on the first try. If the problem returns after the recall repair, or the 2023 Mercedes-Benz GLC 300 has needed other repairs for the same defect, those visits count toward a lemon law claim.

Civil Code 1793.22(b) sets out a presumption that applies in the first 18 months or 18,000 miles: two or more repair attempts for a defect likely to cause death or serious bodily injury, four or more attempts for the same defect, or more than 30 total days out of service for repairs. Written notice to the manufacturer is required in some cases. Owners outside that window can still have a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V520