2023 Mercedes-Benz G 550 Defroster Recall (24V170)

Recall 24V170 at a glance

What is wrong with the 2023 Mercedes-Benz G 550 in recall 24V170?

The air-conditioning system may not have been filled with the correct refrigerant.

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 AMG G 63 and 2023 G 550 vehicles. The air-conditioning system may not have been filled with the correct refrigerant.

Is it safe to drive a 2023 G 550 with recall 24V170?

NHTSA has not told owners to stop driving, but the risk is real: In the event of a crash, the incorrect refrigerant may leak and increase the risk of a fire.

NHTSA describes the risk this way: In the event of a crash, the incorrect refrigerant may leak and increase the risk of a fire.

NHTSA has not issued a do-not-drive or park-outside warning for this recall. Still, get the repair done as soon as it is available, and stop driving if you notice symptoms related to the defroster and defogger and hvac system.

Which vehicles are included in recall 24V170?

Recall 24V170 covers 9 vehicles: 2022-2023 Mercedes-Benz AMG G63; 2023 Mercedes-Benz G 550.

NHTSA lists 9 vehicles in this campaign. Not every vehicle of these models and years is included, so check your VIN.

What is the fix for the G 550 defroster recall?

Yes. Dealers will replace the air-conditioning refrigerant, free of charge.

Dealers will replace the air-conditioning refrigerant, free of charge. Owner notification letters were mailed April 12, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024030016.

When was recall 24V170 announced?

Mercedes-Benz USA, LLC reported recall 24V170 to NHTSA on March 1, 2024. NHTSA lists the owner letter date as April 12, 2024.

This recall was filed 31 months ago. If your G 550 was built in that window, the VIN check below is the way to confirm it is included.

How do I check if my G 550 is part of recall 24V170?

Enter your 17-character VIN at nhtsa.gov/recalls. If recall 24V170 is open on your G 550, it will be listed there.

The fastest check is NHTSA’s VIN lookup. Type in the 17 characters from your registration or insurance card. Because only some 2023 G 550 vehicles are included, the VIN check is the only reliable way to know. A brand-new recall may take several days to show up.

What should G 550 owners do about recall 24V170?

Check your VIN, schedule the free recall repair, and keep a repair order for every dealer visit.

1. Check your VIN at nhtsa.gov/recalls to confirm recall 24V170000 applies to your G 550.
2. Call a Mercedes-Benz dealer and schedule the recall repair. Ask how long the repair takes and whether parts are in stock.
3. Get a repair order for every visit, even if the dealer only inspects the vehicle. Read it before you leave and make sure your complaint is written the way you described it.
4. Write down when symptoms involving the defroster and defogger and hvac system happen: date, mileage, speed, weather and what you felt or heard. Photos and short videos help.
5. Count the days the vehicle is at the dealer. Days out of service add up toward California's 30-day presumption.
6. If the recall repair does not fix it, or the vehicle keeps going back for the same issue, talk to a lemon law attorney.

What are G 550 owners reporting to NHTSA?

Owners have filed 8 complaints with NHTSA about these vehicles since 2020, 0 of them about the lighting and visibility.

Too few NHTSA complaints about the lighting and visibility have been filed since recall 24V170 was reported (0) to say whether the fix is holding.

NHTSA’s public complaint database lists 8 owner complaints filed since 2020 for the vehicles in this recall, and 0 of them involve the lighting and visibility. Complaints are reports from owners and have not been verified by NHTSA, but a high count for the same component is a sign the problem is widespread.

• 2023 Mercedes-Benz AMG G63: 6 complaints in total, 0 about the lighting and visibility
• 2022 Mercedes-Benz AMG G63: 2 complaints in total, 0 about the lighting and visibility
• 2023 Mercedes-Benz G 550: 0 complaints in total, 0 about the lighting and visibility

Can recall 24V170 make my G 550 a lemon in California?

Not by itself. A recall repair that fails, or repeat dealer visits for the same defect, can support a California lemon law claim.

Recall 24V170000 does not automatically make your G 550 a lemon. California's Song-Beverly Act asks two questions: does a warranty defect substantially impair the vehicle's use, value or safety, and did the manufacturer fail to fix it in a reasonable number of tries (Civ. Code 1793.2(d))?

A headlight, wiper or visibility defect on the 2023 Mercedes-Benz G 550 can make night or rain driving unsafe, and repeat repairs for the same problem count toward a lemon law claim.

The recall repair is available at dealers. If it works, great. If the same symptom comes back, the recall visit is one repair attempt and the next visit is another.

For the first 18 months or 18,000 miles, California presumes the manufacturer had enough chances if the G 550 went in two or more times for a defect likely to cause death or serious injury, four or more times for the same defect, or spent more than 30 days in the shop (Civ. Code 1793.22(b)). Direct notice to the manufacturer is required for some of these. The presumption is a shortcut, not the only path to a claim.

An owner who prevails in a lemon law case can recover reasonable attorney fees and costs from the manufacturer (Civ. Code 1794(d)). You pay nothing, win or lose. We are paid only if you win, and the manufacturer pays our fees, including in settlements. If a case is lost, our firm covers the costs.

Frequently asked questions about recall 24V170